Federal Support Engineer, Elastic Stack — Night Shift

elastic; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is looking for a Support Engineer to provide expert-level technical support for US Federal customers. You will be responsible for resolving technical issues, maintaining customer relationships, and driving improvements in support processes. This position requires Linux/Unix experience and strong communication skills. Flexible shifts include working overnight hours, with a commitment to at least 18 months in this role. The company offers competitive pay, health coverage, and generous vacation days.

Benefits

Competitive pay

Health coverage

Generous vacation days

Matching for financial donations

Qualifications

• Proven experience in Technical Support within technology businesses.
• Strong verbal and written communication skills in English.
• Experience in a Linux/Unix environment.

Responsibilities

• Provide expert‑level support to US Federal customers.
• Ensure timely resolution of technical issues within SLAs.
• Maintain strong customer relationships.

Skills

Technical Support

Linux/Unix

Communication Skills

Job description

A leading technology company is looking for a Support Engineer to provide expert-level technical support for US Federal customers. You will be responsible for resolving technical issues, maintaining customer relationships, and driving improvements in support processes. This position requires Linux/Unix experience and strong communication skills. Flexible shifts include working overnight hours, with a commitment to at least 18 months in this role. The company offers competitive pay, health coverage, and generous vacation days.