Facilities Manager Urban The Crown Estate, 1 St James Market

The Crown Estate; London; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading facilities management organization in London seeks a proactive Facilities Manager to oversee service delivery across multiple properties. In this role, you will champion a safety-first culture, manage operations, and ensure compliance with regulations. The ideal candidate has a strong background in facilities management with at least 5 years of experience and excellent customer service skills. A competitive salary and robust benefits package are offered.

Benefits

Flexible working

Private healthcare

28 days holiday

Shopping discounts

Qualifications

• 5+ years' experience in facilities management.
• Ability to identify and implement business improvements.
• Proven ability to foster a safety-first culture across site teams.

Responsibilities

• Ensure compliance with health and fire safety regulations.
• Manage day-to-day building operations.
• Lead emergency response procedures and out-of-hours cover.

Skills

Commercial awareness

Customer service

Organizational skills

Communication skills

Knowledge of mechanical and electrical systems

Job description

Overview

Advert Close date: 30th September 2025

The Crown Estate is seeking a proactive and service–oriented Facilities Manager to oversee the delivery of facilities services across one or more managed buildings. This role is central to maintaining operational excellence, ensuring compliance, and enhancing customer experience. You will lead by example, uphold best practice standards, and contribute to The Crown Estate's commitment to a net zero carbon estate by 2030.

Responsibilities

• Champion a safety–first culture, ensuring full compliance with health and fire safety regulations.
• Manage day–to–day building operations, including both soft and hard services.
• Act as the primary contact for occupiers, delivering responsive and high–quality service.
• Support customer fit–outs in line with The Crown Estate's Lease Transaction Approval (LTA) process.
• Collaborate with estate service partners and suppliers to ensure service delivery aligns with lease obligations and budget expectations.
• Prepare and monitor service charge and operational expenditure budgets, including variance reporting and reconciliations.
• Lead emergency response procedures and out–of–hours cover, prioritising safety and continuity.
• Maintain and oversee mechanical and electrical systems, ensuring contracts meet operational and maintenance standards.
• Coordinate major works with surveyors, architects, and consultants, including lifecycle and development projects.
• Manage contractor activities, issue permits to work, and review risk assessments and method statements.
• Maintain site logbooks and ensure compliance through regular inspections and defect resolution.
• Develop occupier handbooks and manage vacant properties in line with insurance guidelines.
• Support insurance claims and coordinate related site works.

Qualifications

• Strong commercial awareness and ability to identify and implement business improvements.
• Excellent customer service and stakeholder engagement skills.
• Proven ability to foster a safety–first culture across site teams.
• Experience in property or corporate facilities management, with a collaborative and change–positive mindset.
• Effective organisational and communication skills, both written and verbal.
• In–depth understanding of safety, quality, and cost risk management.
• Minimum 5 years' experience in facilities management.
• Strong technical knowledge of mechanical and electrical systems.

Our Offering / Benefits

As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work.

Disability and Accessibility

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme – GOV.UK ().

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on .