Facilities Helpdesk Advisor - Customer Experience Lead

Greater Manchester Mental Health NHS Foundation Trust; Prestwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A mental health care provider in the UK is seeking a Facilities Advisor to enhance their Facilities, Capital & Estates Departments. This role involves acting as a single point of contact for varied queries, delivering excellent customer service, and utilizing innovative digital systems to improve service efficiency. The ideal candidate will need strong communication skills and a creative mindset to meet the demands of a challenging environment, while playing a key role in a supportive, multifunctional team.

Qualifications

• Experience in managing customer expectations in a service-oriented role.
• Ability to process large amounts of varied queries and requests efficiently.
• Innovative mindset to improve service delivery.

Responsibilities

• Act as a single point of contact for Facilities, Capital & Estates functions.
• Prioritize and disseminate requests effectively.
• Support implementation of customer support services.

Skills

Customer service focused communication skills

Creativity

Responsiveness

Tools

Customer support systems

Job description

A mental health care provider in the UK is seeking a Facilities Advisor to enhance their Facilities, Capital & Estates Departments. This role involves acting as a single point of contact for varied queries, delivering excellent customer service, and utilizing innovative digital systems to improve service efficiency. The ideal candidate will need strong communication skills and a creative mindset to meet the demands of a challenging environment, while playing a key role in a supportive, multifunctional team.