Facilities and Workplace Experience Manager

Sodexo; United Kingdom; On-site; GBP 49,000 - 51,000; Full time

Job summary

A global facilities management leader is seeking a Facilities and Workplace Experience Manager for the University of Greenwich. This role involves driving operational excellence, managing KPIs, and ensuring high-quality service delivery. The ideal candidate will have significant experience in facilities management and strong leadership skills. The position offers a competitive salary and a comprehensive benefits package, including career development opportunities and wellness support. Join the team to make a real impact in a diverse and inclusive workplace.

Benefits

Competitive salary

Career growth opportunities

Mental health support

Employee Assistance Programme

Virtual GP service

Sodexo Discounts Scheme

Pension plan

Learning and development opportunities

Bike to Work Scheme

Qualifications

• Proven experience in a senior Facilities or IFM management role.
• Extensive experience leading both hard and soft FM services within a large contract.
• Demonstrable success delivering exceptional workplace experience.
• Strong commercial awareness with experience supporting account growth.

Responsibilities

• Drive operational excellence across a complex university estate.
• Manage KPIs, SLAs, PPMs and proactive works.
• Champion innovation and continuous improvement within the team.
• Oversee campus budgets and financial processes.

Skills

Senior Facilities Management

Hard and Soft FM Services

Leadership Capability

Stakeholder Management

Analytical Skills

IT Skills

Tools

CMMS

MS Excel

Microsoft Office Suite

Job description

Overview

Join Our Team as a Facilities and Workplace Experience Manager – Make an Impact Every Day

Location: University of Greenwich, Avery Hill Campus, SE9 2UG
Days/Shift Pattern: Working Hours: Monday to Friday
Total Hours Per Week: 40
Salary: £49,500pa - £51,000pa + excellent bonus and benefits package

Responsibilities

• Drive Integrated Facilities Management (IFM) operational excellence across a complex university estate.
• Lead delivery of hard and soft FM services, ensuring contractual, statutory and customer expectations are exceeded.
• Collaborate with Sodexo leadership, client and key stakeholders to deliver robust governance, high‑quality reporting and continuous improvement.
• Manage KPIs, SLAs, PPMs and reactive works to minimise failures and financial risk.
• Oversee campus budgets, financial processes including POs, task orders and receipting.
• Direct grounds maintenance services and fleet compliance.
• Champion innovation, continuous improvement and smarter ways of working.
• Support out‑of‑hours and emergency response when required.
• Champion Sodexo’s people‑first culture, CSR commitments and safety‑first mindset.

Qualifications

• Proven experience in a senior Facilities or IFM management role.
• Extensive experience leading both hard and soft FM services within a large, complex contract.
• Strong leadership capability with the ability to drive performance across multiple workstreams.
• Demonstrable success delivering exceptional workplace experience.
• Strong commercial awareness with experience supporting account growth and value creation.
• Confident stakeholder management, with excellent influencing and negotiation skills.
• Analytical, data‑led approach with experience using CMMS and performance reporting tools.
• Excellent IT skills including MS Excel, PowerPoint and Office suite.
• Flexible, resilient and solutions‑focused approach in a demanding environment.

Benefits

• A competitive salary and excellent benefits package.
• Opportunities for career growth and development.
• A diverse, supportive, and inclusive workplace.
• Unlimited access to an online mental health and wellbeing support platform.
• An Employee Assistance Programme for legal, financial, and personal support.
• 24/7 access to a virtual GP service.
• Exclusive discounts for you, your family, and friends through the Sodexo Discounts Scheme.
• Membership in the Mercer Aspire Pension Plan to help you save for your future.
• Learning and development opportunities to enhance your career growth.
• A Bike to Work Scheme, supporting both your fitness and the environment.

Application

Ready to Be Part of Something Greater? If you're looking for an opportunity where you can bring your passion, skills, and ambition to a company that truly values you, then this is it.

Apply today and take the next step in your Sodexo journey.

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Please note: Sodexo reserves the right to close this advert early if we receive a high number of applications.