Experience Design Vice President

JPMorgan Chase & Co.; City of Westminster; On-site; GBP 100,000 - 140,000; Full time

Job summary

A global financial services leader is seeking an Experience Design Vice President to shape enterprise user experiences. In this pivotal role, you will lead design initiatives for internal products, ensuring user-centric solutions. You will collaborate with cross-functional teams, mentor designers, and emphasize inclusive design. The ideal candidate has extensive expertise in B2B and fintech design, with a focus on user research and strategic thinking, ultimately enhancing the user experience across our platforms.

Qualifications

• Proven experience designing complex B2B / enterprise SaaS products.
• Ability to reconcile competing stakeholder needs.
• Experience in inclusive design and accessibility.

Responsibilities

• Develop and execute design/research strategies for complex projects.
• Lead end-to-end design initiatives within a specific domain.
• Mentor junior designers and foster inclusivity.

Skills

B2B / enterprise design experience

Inclusive design practices

Collaboration with cross-functional teams

Prototyping and wireframing

User research analysis

Advanced technical literacy

Ability to simplify processes

Education

10+ years of experience in user experience design

Tools

Design systems

Product analytics tools

Job description

Shape the future of our enterprise user experiences with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in Digital Enablement, you will play a pivotal role in shaping the user experience across our internal enterprise-wide products and services. Leveraging your deep knowledge of design and research practices to lead strategically important, whole of bank, cross-line of business initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, you will collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall experience for our many thousands of clients and users.

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram user experience flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Work with a cross-functional team of designers, copywriters, researchers to collaborate on desired user outcomes and designs.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across the platforms we support
• Proven experience designing complex B2B / enterprise or fintech SaaS products (multi-persona, roles/permissions, complex systems and environments).
• Portfolio showing depth in problem framing, systems thinking, workflow optimisation, and measurable impact (not only final screens).
• Strength in simplifying complicated information and processes into elegant experiences.
• Ability to reconcile competing stakeholder needs (compliance vs. speed, configurability vs. simplicity).
• Fluency in modern web & mobile patterns; awareness of technical constraints (APIs, microservices, data latency, security).
• Experience leveraging product analytics (e.g., funnels, cohort, event models) to guide design decisions and inform research activities.
• Design system usage and contribution experience. 10+ years of experience or equivalent expertise in user experience design, strategic design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated ability in translated complicated nebulous concepts into tangible and understandable artefacts
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Exceptional attention to detail
• Experience working on large scale digital experience transformations or zero-to-one design and build programs
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Facilitation skills

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.