Exams Administrator and Helpdesk Officer (Maternity Cover)

eTeach UK Limited; Weston-super-Mare; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent educational institution in Weston-super-Mare is seeking an Exams Administrator & Helpdesk Officer for maternity cover. This full-time role involves supporting an Exams Helpdesk, guiding an apprentice, and ensuring efficient communication. The ideal candidate should possess excellent IT skills and a significant administrative background. Benefits include generous holidays, hybrid working opportunities, and a strong focus on staff wellbeing.

Benefits

Generous holiday entitlement

2-week Christmas closure

Potential for hybrid working opportunities

Volunteering Days

Flexible start and finish times

Dedicated staff welfare officer

Generous pension scheme

Free parking across sites

Training and development opportunities

Responsibilities

• Support the provision of an Exams Helpdesk as the primary contact.
• Provide guidance to the Exams Helpdesk Apprentice for customer service.
• Prioritize and allocate emails in the central Exams inbox.

Skills

Excellent IT skills including knowledge and experience in using spreadsheets

Significant relevant and recent experience in an administrative environment

Ability to review and evaluate complex material and data

Job description

Overview

As one of the fastest-growing Colleges in the UK, Weston College is an inspiring place to work. Why not join us as a Exams Administrator & Helpdesk Officer?

This is a full-time role, working 37 hours a week on a maternity cover basis.

Interviews for this role will take place on-site, at one of our college campuses in Weston-super-Mare.

Responsibilities

• Support the provision of an Exams Helpdesk providing cover as the primary point of contact when the Exams Helpdesk apprentice is unavailable.
• Provide guidance and coaching to the Exams Helpdesk Apprentice in the provision of outstanding customer service as well as professional, timely and accurate responses to enquiries through the provision of clear and accurate information.
• Supporting the Exams Helpdesk Apprentice to identify opportunities to gain experience and evidence for their apprenticeship.
• Prioritise, allocate to team members and follow up completion of emails received into the central Exams inbox.

Required skills and qualifications

• Excellent IT skills including knowledge and experience in using spreadsheets.
• Significant relevant and recent experience in an administrative environment.
• Ability to review and evaluate complex material and data.

Benefits

• Generous holiday entitlement
• 2-week Christmas closure
• Potential for hybrid working opportunities
• Volunteering Days (Up to two days of paid volunteering leave per academic year)
• Flexible start and finish times outside of core hours, 9.30am - 3.00pm, Monday to Friday (only available during holiday periods for Academic staff)
• Dedicated staff welfare officer and wellbeing champions
• Generous pension scheme
• Local and national staff discounts
• Free parking across sites
• Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause
• Focus on staff wellbeing
• Wellbeing@weston hub
• Eye care including free eye test and a contribution towards glasses
• Annual staff conference with guest speakers
• Employee assistance programme - available 24/7, 365 days a year
• Training and development opportunities with a focus on progression

Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received.

Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates.

We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.