Events Operational Manager

EASYWEBRECRUITMENT.COM; Dudley; On-site; GBP 31,000 - 37,000; Full time

Job summary

An exceptional open-air museum in Dudley is seeking an Events Operational Manager to oversee the delivery of its events program and ensure high-quality visitor experiences. This role demands collaboration across teams, effective management of operational logistics, and the ability to influence positive outcomes. Candidates should have a strong background in public events management, flexibility for evening and weekend work, and a passion for hands-on participation in events. Competitive benefits and a unique working environment await the successful applicant.

Benefits

Unique working environment

Opportunity to learn new skills

Competitive rewards & benefits

Supportive & inclusive work culture

Positive work-life balance

Qualifications

• Proven track record of successfully delivering high-quality public events.
• Experience working with external partners and contractors.
• Flexibility to work evenings and weekends when required.

Responsibilities

• Manage the operational delivery of the Museum’s Public Events Programme.
• Oversee logistical support for TV and film productions.
• Design and maintain safe working practices.

Skills

Detail-oriented

Confident collaborator

Enthusiasm for delivering exceptional visitor experiences

Ability to influence others

Job description

Events Operational Manager

Job Title: Events Operational Manager
Location: Dudley
Salary: £37,000 per annum
Contract: Full-time, Permanent
Working Hours: 40 hours per week, (Regular evening work and occasional weekend work required)

Our client is seeking a dynamic and collaborative individual to take on the role of Events Operational Manager. The successful applicant will work with stakeholders across the Museum and externally to lead the delivery of their outstanding events programme. From their distinctive, immersive large-scale Public Programmes to their unique Hire & Hospitality offer, you’ll play an integral part in bringing ideas to life!

You’ll also oversee the Museum’s use as a major filming location, supporting TV and film productions and ensuring smooth, professional delivery at every stage.

A passion for managing high-quality visitor and client experiences is essential for this role.

What will you be doing?

• Managing the operational delivery of the Museum’s Public Events Programme, ensuring events meet the creative brief.
• Managing the operational delivery of the Museum’s Hire & Hospitality offer, ensuring clients consistently receive exceptional service.
• Effectively collaborating with teams across the Museum, building rapport to ensure the delivery of outstanding events.
• Overseeing operational logistics when the Museum is used as a filming location, including major TV and film projects such as Peaky Blinders, Stan & Ollie and Three Little Birds.
• Preparing and managing event delivery budgets, operating responsibly within agreed budget parameters.
• Designing and maintaining safe working practices across all aspects of operational delivery.
• Evaluating event performance by reviewing feedback from multiple sources.
• Leading and developing the events delivery team.

What are they looking for?

• A detail-oriented individual with a proven track record of successfully delivering high-quality public events, comparable in scale to those the Museum is renowned for.
• An ability to understand and interrogate an event brief and demonstrable experience of the skills required to meet it successfully.
• A confident collaborator who can influence others to achieve positive outcomes.
• Ability to represent the Museum professionally when working with external partners, contractors, visitors and clients.
• Enthusiasm for delivering exceptional visitor experiences and someone who enjoys being hands-on at events.
• A flexible approach to work, as evening and occasional weekend work is required.
• Line management experience is desirable, but not essential.

Who are they?

They are an award-winning 31-acre open-air museum. Throughout our 47-year history, their aim has always been clear: Inspiring your discovery of the Black Country. They ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.

What can you expect?

• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations
• Opportunity to learn new skills
• Competitive rewards & benefits
• Supportive & inclusive work culture
• Positive attitude to work-life balance

They are an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. They are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. They welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Their commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 16th February 2026

Interviews are expected to take place within 7 days of the closing date, adjustments will be made should successful candidates be unable to attend.

REF-226 361