EPOS Team Leader – Customer Success & Deployments

100% IT Recruitment; High Wycombe; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading technology recruitment firm located in High Wycombe is seeking a Team Leader for EPOS System Support. This role involves leading a Customer Solutions team, managing system support, and ensuring high customer satisfaction. The ideal candidate should have strong leadership and communication skills, experience with EPOS systems, and a passion for customer service. The position offers a competitive salary with benefits including bonuses and a company pension.

Benefits

Company pension

Employee benefits programme

4 weeks' holiday plus bank holidays and birthday leave

Performance-related bonus

Private healthcare

Discounted products access

Qualifications

• Proficient with Windows 11 and MS Office, especially Excel.
• Experience with EPOS systems and daily operational processes.
• Background in team leadership and performance monitoring.

Responsibilities

• Lead and develop a Customer Solutions team.
• Oversee system support and ensure ticket resolution.
• Manage the customer implementation pipeline.

Skills

Leadership

Problem-solving

Communication

Customer-service focus

Analytical skills

Tools

Windows 11

MS Office

Excel

EPOS systems

Job description

A leading technology recruitment firm located in High Wycombe is seeking a Team Leader for EPOS System Support. This role involves leading a Customer Solutions team, managing system support, and ensuring high customer satisfaction. The ideal candidate should have strong leadership and communication skills, experience with EPOS systems, and a passion for customer service. The position offers a competitive salary with benefits including bonuses and a company pension.