Enterprise SME Account Handler

IPS Group; Maidstone; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A UK-based insurance company is seeking an SME Commercial Account Handler to join their established team in Maidstone. The ideal candidate will have experience in commercial broking, responsible for managing a portfolio of SME clients, including renewals and claims support, ensuring compliance with FCA requirements. This full-time position offers a hybrid working model, requiring two office days per week, increasing to three after training completion. Strong negotiation skills and confident communication are essential for success.

Qualifications

• Previous experience in a commercial account handling role, ideally within the SME space.
• Good understanding of commercial lines products.
• Solid understanding of FCA requirements and Consumer Duty standards.

Responsibilities

• Handle a portfolio of SME clients and support the full lifecycle of client servicing.
• Manage renewals, MTAs, client queries, and basic claims support.
• Negotiate with insurers across a range of commercial products.

Skills

Client service skills

Confident communication

Negotiation skills

Tools

Acturis

Job description

Job description

A great opportunity has become available for an SME Commercial Account Handler to join a supportive and established team in Maidstone. This role is ideal for someone with existing commercial broking experience who is looking for a stable, client focused position with plenty of scope for development.

Responsibilities

In this role you will handle a portfolio of SME clients and support the full lifecycle of client servicing. This includes managing renewals, MTAs, client queries and basic claims support, as well as ensuring all documentation is accurate and compliant. You will also work closely with insurers to negotiate competitive terms and maintain strong working relationships to support ongoing client retention.

You will be responsible for managing day to day client servicing, providing clear and confident communication to both clients and internal teams. You will build strong, trusted relationships with your SME clients and ensure that all work is carried out in line with FCA requirements and internal standards. You will negotiate with insurers across a range of commercial products and contribute to a positive team culture by sharing knowledge and supporting colleagues where needed.

Qualifications

To be considered for this position you will need previous experience in a commercial account handling role, ideally within the SME space. You should have a good understanding of commercial lines products and be comfortable working with systems such as Acturis or similar. Strong client service skills and a confident communication style are essential, along with a solid understanding of FCA requirements and Consumer Duty standards. Progression towards CII qualifications would be beneficial but is not essential.

Working conditions

This is a hybrid position that requires two office days each week as standard, with Monday being mandatory. Once training is complete this will increase to three days in the office. You must be able to commute to either the Maidstone office. The role is full time, Monday to Friday, and the start date is as soon as possible.

Candidates must also have full right to work in the UK.