Endoscopy Booking Clerk

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prominent health organization in Wales is seeking a highly organized individual to join their Endoscopy team at Glan Clwyd Hospital. The role requires excellent customer service skills, IT competency, and the ability to solve problems. Welsh language skills must be learned within 12 months. Candidates should have previous hospital clerical experience and strong communication abilities.

Qualifications

• Experience working in a hospital environment is required.
• Experience dealing with the general public is essential.
• Ability to work as part of a team is a must.

Responsibilities

• Providing clerical support alongside nursing staff and doctors.
• Ensuring high levels of customer service.
• Attention to detail in data capture is paramount.

Skills

Excellent interpersonal skills

Good keyboard skills

Ability to concentrate in unpredictable environments

Competent in Microsoft Office

Proficiency in WPAS Patient Administration System

Welsh speaking minimum level 3

Education

GCSE Maths and English A-C

NVQ Level 3 or equivalent

I.T qualification or experience using Microsoft office

ECDL

Job description

An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our Endoscopy team within the Glan Clwyd Hospital.

You will work alongside the nursing staff, Doctors, the public, management and staff from internal and external sources through the provision of clerical duties.

High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.

You will have experience in an administrative role preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount.

1 x 25 hours

Welsh to be learnt within 12 months.

Main duties of the job

All employees of the Health Board are required to demonstrate and embed the Values and Behaviour Statements in order for them to become an integral part of the post holder's working life and to embed the principles into the culture of the organisation.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Skills

• Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
• Good keyboard skills for regular use of computer systems/I.T skills
• Able to concentrate on Administrative duties within a work pattern in an unpredictable environment with constant interruptions from Patients, medical staff and external agencies.
• Competent in the use of Microsoft Office similar PAS system.
• Competent in the use of WPAS Patient Administration System

Other

• Welsh Speaking minimum level 3

Qualifictaions

• GCSE Maths and English A-C
• NVQ Level 3 or equivalent knowledge and experience
• I.T qualification or proven experience using Microsoft office packages
• ECDL

Experience

• Experience of working in a hospital
• Experience of dealing with the general public
• Ability to work as part of team.
• Experience of working directly with Clinical Staff
• Previous waiting list management
• Hospital based clerical experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum, pro rata