Employee Relations Manager

Teladoc Health; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare company is seeking an Employee Relations Manager to support clinical and non-clinical teams by managing employee relations matters. This role combines strategic HR initiatives with case management focusing on workplace accommodations and investigations. Candidates should have a degree in Human Resources, robust HR experience, and strong interpersonal skills. The position is remote-friendly and offers a dynamic work environment.

Qualifications

• 5+ years of progressive HR experience, focusing on employee relations.
• Proven ability to manage sensitive and complex employee issues.
• Deep knowledge of employment laws (ADA, FMLA, Title VII, etc.).

Responsibilities

• Own all employee relations matters within the Clinical Operations Business Unit.
• Partner with legal on complex investigations into harassment and discrimination.
• Manage the interactive process for ADA and other accommodation requests.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Education

Bachelor’s degree in Human Resources, Business, or related field

Tools

HRIS platforms

Job description

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About the Job

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary Of Position

The Employee Relations Manager has deep expertise in employee relations to support our clinical and non-clinical teams in the Clinical Operations business unit. This role blends high-level HR strategy with hands-on case management, focusing on workplace accommodations, investigations, and performance issues. This role is a trusted advisor, driving solutions that balance employee advocacy with business needs.

Essential Duties And Responsibilities

Business Unit Partnership

• Own all employee relations matters within the Clinical Operations Business Unit
• Provide coaching on leadership development, team dynamics, and organizational effectiveness
• Identify trends and develop proactive solutions to mitigate risk

Employee Relations & Investigations

• Partner with legal on complex investigations into harassment, discrimination, and policy violations
• Ensure thorough documentation, impartiality, and timely resolution
• Recommend corrective actions and support implementation

Workplace Accommodations

• Manage the interactive process for ADA and other accommodation requests
• Collaborate with legal, occupational health, and management to ensure compliance
• Maintain accurate records and ensure timely follow-through

Performance & Case Management

• Guide managers through performance improvement plans and disciplinary actions
• Ensure consistency and fairness in handling performance-related cases
• Track outcomes and provide insights to improve management practices

Policy & Compliance

• Interpret and apply employment laws and internal policies
• Recommend updates to policies based on case trends and legal changes
• Ensure consistent application of HR practices across departments

Data & Insights

• Analyze employee relations metrics and trends
• Use data to identify systemic issues and recommend strategic improvements
• Present actionable insights to leadership to improve engagement and retention
• Support workforce planning and organizational change initiatives

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Required Qualifications

• Bachelor’s degree in Human Resources, Business, or related field
• 5+ years of progressive HR experience, with a strong focus on employee relations
• Proven ability to manage sensitive and complex employee issues
• Deep knowledge of employment laws (ADA, FMLA, Title VII, etc.)
• Strong interpersonal, communication, and conflict resolution skill
• Ability to quickly prioritize and pivot as business needs change
• Experience influencing leaders of varying experience levels
• Appetite and ability to shape the employee relations ecosystem at the company

Qualifications Expected for Position

• HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
• Experience in a matrixed or fast-paced environment
• Familiarity with case management tools and HRIS platforms

Location

United States (Remote)