Electricity Compliance Connections Manager

National Grid; Warwick; Hybrid; GBP 50,000 - 56,000; Full time

Job summary

A leading energy provider seeks an Electricity Compliance Manager to join the Network Operability Team. This role involves managing customer connections and compliance processes, ensuring projects meet technical standards, and maintaining excellent customer relationships. The position offers a competitive salary, bonus potential, and opportunities for personal and professional growth. Join us to help transform Great Britain's energy system in a hybrid work environment.

Benefits

Competitive salary

Bonus based on performance

26 days annual leave

Contributory pension scheme

Qualifications

• Extensive experience with customer interactions leading to dispute resolution.
• Expert knowledge of Grid Code, CUSC, STC.
• Proven ability to manage multiple high-standard projects.

Responsibilities

• Lead connections compliance processes for customer projects.
• Build collaborative partnerships across complex project portfolios.
• Proactively mitigate compliance risks and improve processes.

Skills

Customer dispute resolution

Project management

Grid Code knowledge

Regulatory frameworks understanding

Risk identification and mitigation

Job description

About the role

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

We are looking for an Electricity Compliance Manager to join our Network Operability Team. The team guides customers on their journey to connect to the energy system, making it as easy as possible to navigate the route. We strive to deliver excellence by seeking, listening, and acting on feedback to drive continuous improvements to our ways of working and build trusted relationships with all.

As an Electricity Compliance Manager you will lead and manage the connections compliance processes to deliver and maintain compliant customer connections against the contractual framework, technical appreciation and industry codes. Provide all necessary assurance of compliance to the business. Facilitate timely new customer connections to the required standards and in a manner that exceeds our customers’ expectations.

This role can be based from Wokingham, Warwick or Glasgow, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About us

National Energy System Operator’s (NESO) mission is to facilitate the decarbonisation of Great Britain’s energy network and ensure the delivery of reliable, affordable, and clean electricity for consumers. We work with stakeholders across the whole energy industry to plan for future network needs, using a wider adoption of technology and changes in consumer behaviour, as well as ensuring we have the right markets, networks, and frameworks in place, to transform the way we operate tomorrow.

Join us, and let’s energise progress. energy, our future, together.

About the National Energy System Operator (NESO)

In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.

The ESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

Key Accountabilities

• Effectively co-ordinate cross-functional project teams and external customers and stakeholders, including Transmission Owners, Distribution Owners and Developers, to deliver and maintain customer connection projects in a timely manner and in line with the contractual framework and industry codes (Grid Code, STC, BSC).
• Build and develop collaborative and trusted partnerships across a portfolio of highly complex projects to deliver value and ensure future compliance is achieved, all technical requirements are met and stability of the system is maintained.
• Lead the delivery of complex projects to continuously improve customer satisfaction, anticipating challenges and developing new solutions to drive change, ensuring all customers queries are resolved swiftly and in full.
• Pro-actively identify any associated connection compliance risks, prioritise and drive the development of solutions to mitigate these risks for the overall benefit of customers, stakeholders, and the business.
• Pro-actively identify, prioritise and drive the continual improvement of internal and external processes through implementation of change initiatives.
• Accurately record and effectively manage data in all appropriate systems, ensuring compliance with licence, industry codes and GDPR.
• Liaison with Ofgem to discuss derogations and associated progress
• Leading / supporting with industry code changes and what they mean for the Compliance Team
• Deliver seamless and efficient services both internally and externally for our customers and stakeholders.

About you

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who:

• Extensive experience of effectively dealing with customers leading to dispute resolution.
• Experience in simultaneously managing multiple projects, all to a high standard.
• Expert knowledge of the Grid Code, CUSC, STC and associated governance structures and regulatory frameworks.
• Knowledge of the electricity transmission system, equipment and the users network design.
• Ability to understand the technical and commercial requirements of the codes and how to apply them to projects.
• Proven ability to deliver change, identify and mitigate complex risks, both internally and externally.
• Able to understand complex issues and offer users viable solutions, considering impact on the electricity system.
• Proven ability to explain complex contractual issues to customers in simple terms.
• Strong links established across NESO to ensure any interdependencies on projects is understood and explained to the end user.

What you\'ll get

A competitive salary between £50,000 - £56,000pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

As we work towards creating a cleaner, greener, and more affordable future for all, we also work towards creating a place for our teammates to belong, with professional and personal growth and positive well-being.

• Full support and career-development resources to expand your skills, enhance your expertise, and maximise your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table.
• Generous Total Rewards Plan – comprising of health, finance and wealth, work/life balance, and career benefits.

More Information

This role closes on 28th September 2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.