E-commerce Business Development Manager

Planet; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative technology company is seeking a dynamic sales professional to drive new business in the retail and hospitality sectors. This exciting role involves building strong relationships with key decision-makers and developing sales strategies to secure new customers. You will collaborate with various teams to deliver exceptional customer experiences and achieve ambitious sales targets. If you're passionate about sales and thrive in a fast-paced environment, this opportunity is perfect for you. Join a forward-thinking organization that values diversity and offers a hybrid work model, balancing in-office collaboration with flexibility.

Qualifications

• Proven experience in B2B new business sales, preferably within retail.
• Strong knowledge of current sales techniques and developing sales pipelines.

Responsibilities

• Lead review and segmentation of opportunities in Retail and Hospitality sectors.
• Achieve and exceed monthly, quarterly, and annual sales targets.

Skills

B2B new business sales

Sales pipeline development

Customer relationship management

Interpersonal communication

Negotiation skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Microsoft Office Suite

Job description

About Planet:

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver excellent customer experiences by combining payments and software to drive loyalty, increase revenue, and save time.

Founded over 35 years ago with headquarters in London, we now have more than 2,500 employees across six continents, serving customers in over 120 markets.

Role Overview

This is a 100% new business sales role focused on building strong relationships with decision-makers in Retail, Hospitality, and F&B segments, particularly merchants with strong international footfall. The goal is to secure new customers for our core products and services (Gateway, Acquiring, DCC, Tax Free). The successful candidate will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM, and other teams to sell solutions and ensure high customer satisfaction.

What you will do

• Lead the review and segmentation of opportunities in Retail, Hospitality, and F&B sectors, and build commercial business cases to support investments.
• Develop an annual Sales Development plan and nurture a pipeline of opportunities.
• Achieve and exceed monthly, quarterly, and annual sales targets.
• Maximize revenue opportunities and ensure profitability.
• Manage customer relationships until handover to an Account Manager.
• Respond professionally and promptly to customer/partner queries.
• Collaborate with supporting departments to resolve issues satisfactorily.
• Complete sales documentation, including quotations, proposals, and tenders.
• Create and deliver new business presentations to customers.
• Keep CRM system updated with actions, customer, and opportunity information according to KPIs.
• Provide timely and accurate information to managers and internal departments.
• Contribute to the broader sales team by sharing ideas to achieve objectives.
• Promote the company professionally and effectively.
• Perform any additional duties deemed necessary by management to benefit the company and customers.

Who you are

• Proven experience in B2B new business sales, preferably within retail, hospitality, F&B merchant acquiring, or related industries.
• Experience selling to operations, IT, or finance stakeholders, with understanding of retail, hospitality, and F&B technology.
• Strong knowledge of current sales techniques and developing sales pipelines and plans.
• Track record of managing and delivering on new business targets.
• Knowledge of the UK retail, hospitality, and F&B industries or related IT solutions is advantageous.
• Familiarity with Card Acquiring, DCC, payment solutions, Tax Free, EPOS systems, and e-commerce dynamics is a plus.
• Understanding of card scheme pricing models and experience negotiating merchant acquiring agreements.
• Knowledge of card scheme rules affecting merchant acquiring services.
• Excellent interpersonal, networking, communication, and teamwork skills.
• Strong organizational, planning, and sales preparation skills.
• Proficiency with CRM systems (Salesforce or similar) and office tools (PowerPoint, Excel, Word, Outlook).
• Experience working within a complex international matrix organization.

In addition, you’ll be

• Passionate about sales, with a proven ability to drive sales in a fast-growing environment.
• Self-managed, resilient, driven, and professional.
• Reliable with strong interpersonal skills and integrity.
• Excellent communicator and team player.
• Effective at time management and meeting deadlines.
• Adaptable to working in a fast-paced, changing company environment.
• Capable of coordinating resources and departments to ensure effective communication and alignment.

Why Planet:

Planet is an equal opportunity employer that values diversity. Employment decisions are based on qualifications, merit, and business needs.

Join a dynamic, fast-paced technology company that delivers connected commerce. We encourage you to apply now.

We embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be provided to enable individuals to perform essential job functions.