Dynamic IT Service Desk Analyst — 1st/2nd Line, M365 Focus

Som3; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking a Service Desk Support Analyst in Northampton to provide essential IT support to around 1000 users across multiple sites. The role involves responding to support requests, administering Microsoft 365, and collaborating with external technology providers. Ideal candidates will have experience in 1st/2nd line support and be proficient in IT administration related to Microsoft systems. This is an on-site position, fostering a supportive IT environment for colleagues.

Qualifications

• Experience as a 1st / 2nd line support analyst in service desk and deskside support.
• Administration and support of Microsoft-based systems, specifically Microsoft 365.
• Experience with FreshDesk or similar platforms.

Responsibilities

• Respond to IT-related telephone calls and emails from colleagues.
• Log and resolve IT requests within agreed targets.
• Administer the Microsoft Estate and key business systems.
• Monitor and manage IT requests and coordinate projects.
• Oversee the MADC process including setting up new users on Microsoft 365.
• Collaborate with third-party technology providers across various applications.

Skills

1st / 2nd line support

Microsoft 365

IT administration

IP Telephony

Networking

FreshDesk

Job description

A technology solutions provider is seeking a Service Desk Support Analyst in Northampton to provide essential IT support to around 1000 users across multiple sites. The role involves responding to support requests, administering Microsoft 365, and collaborating with external technology providers. Ideal candidates will have experience in 1st/2nd line support and be proficient in IT administration related to Microsoft systems. This is an on-site position, fostering a supportive IT environment for colleagues.