DPSS Customer Services Assistant

Adult Learning; England; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local government authority is seeking an experienced Customer Services Assistant in Norwich. The role involves providing high-quality service, managing financial transactions, and supporting vulnerable adults. Ideal candidates should have experience in customer service, finance systems, and excellent communication skills. This position offers competitive pay and various benefits, including flexible working options.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Qualifications

• Experience in customer service roles, ideally in a finance or care-related setting.
• Using finance systems, including online banking and payroll software.
• Supporting vulnerable adults or working in a care environment.

Responsibilities

• Provide high-quality customer service across various platforms.
• Manage and process financial transactions.
• Support vulnerable adults and ensure timely payments.

Skills

Customer service experience

Finance systems

Microsoft Office

Support for vulnerable adults

Communication skills

Tools

Online banking software

Payroll systems

MS Excel

Job description

DPSS Customer Services Assistant | 8868 | Permanent Contract | 37 hours per week | £26,403 to £28,142 per annum (Scale E) | County Hall, Norwich

Are you experienced in finance, customer service, and supporting vulnerable adults? If so, we’d love to hear from you!

Key Responsibilities

• Provide high-quality customer service across various platforms (phone, email, etc.)
• Manage and process financial transactions, including online banking and payroll
• Support vulnerable adults and understand the challenges faced by sick and disabled individuals
• Ensure timely and accurate payments to Carers and Personal Assistants
• Maintain accurate records using MS Office, particularly Excel and Word
• Work with payroll and HR systems to calculate and implement tax, National Insurance, pensions, and statutory payments
• Prioritise tasks effectively in a high-volume, deadline-driven environment

About You

• Experience in customer service roles, ideally in a finance or care-related setting
• Using finance systems, including online banking and payroll software
• Supporting vulnerable adults or working in a care environment
• Microsoft Office, especially Excel and Word

You Will Also

• Be confident working with payment systems and databases
• Have excellent communication skills and a customer-focused approach
• Be proactive, adaptable, and able to manage your workload independently
• Be subject to an Enhanced DBS check

What We Offer

• A supportive and inclusive team environment
• Opportunities to contribute to the development of payroll qualifications
• The chance to make a real difference in people’s lives

Interested?

For More Information About The Role, Please Contact

Heidi Sampson – DPSS Customer Services Manager [e-mail]
or
Cameron Tovee-Galey – DPSS Customer Services Coordinator [e-mail]

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need
• Financial benefits such as:
• Norfolk Rewards – our employee discounts programme which helps you save money on everyday items
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 17 September 2025 23:59

All other applicants closing date: 1 October 2025 23:59

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance

Industries

• Education Administration Programs