Divisional IT Business Relations Manager

University Hospital of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Stoke-on-Trent is seeking a Divisional IT Business Relations Manager to facilitate the optimal use of IT systems supporting clinical services. The role involves communication with stakeholders, overseeing operational management, and providing training to ensure effective use of divisional solutions. Candidates should possess a relevant IT degree, with at least three years of post-graduate experience in a specialist IT field.

Benefits

Flexible working hours

Full-time and part-time options

Professional development opportunities

Qualifications

• Minimum of 3 years post-graduate in-depth experience in a specialist IT field.
• Experience with hospital administrative procedures and clinical systems at super user level or above.
• Experience in implementing, maintaining, and configuring computer systems.

Responsibilities

• Support the delivery of divisional IT Systems.
• Communicate complex information to service users.
• Ensure maximum benefit from systems for clinical users.

Skills

Analytical skills

Communication skills

Decision-making

Team collaboration

Time management

Problem solving

Education

Relevant IT Degree or equivalent

Postgraduate education in a related field

Tools

Microsoft Office Applications

Windows Networks

Job description

University Hospital of North Midlands NHS Trust

Divisional IT Business Relations Manager

The closing date is 02 December 2025

• Support the delivery of divisional IT Systems to support the Divisional Integrated Business Plan and Trust strategy.
• Support the development of systems to enable efficient communications internally and externally.
• Ensure any new system / upgrades to systems affecting divisional or Trust Business are tested thoroughly.
• Ensure a robust contingency plan is in place for continuity of Divisional systems.
• Ensure the functionality of divisional IT Systems is utilised to maximise the benefits to users and support delivery of trust business objectives.
• Develop systems to improve operational and clinical processes to support divisional business objectives.
• Deputise for the Divisional IT Manager in their absence.
• Provide advice and guidance on a complex range of facts and situations requiring analysis, interpretation, and comparison of a range of options.
• Plan and organise a broad range of complex activities, formulate and adjust plans for the divisional IT systems environment.
• Oversee operational management of divisional systems.
• Collaborate and communicate effectively with all stakeholders to ensure on‑going development and support of divisional systems for clinical services.
• Oversee contract management and financial arrangements for divisional systems ensuring probity at all times.

Main duties of the job

• Develop and maintain effective communication and positive working relationships within the Division and throughout the Trust.
• Establish effective communications links with external agencies including GP practices, CCG's, Community Trusts and suppliers.
• Communicate complex information to a wide range of members of the divisional directorates and service users.
• A key role will be to facilitate the optimal use of divisional solutions; this will require persuasion and negotiation.
• Discuss and correspond on technical issues of a highly complex nature with other IT professionals including suppliers, engineers, members of the trust and Directors IM&T teams, primary care and other IT users.
• Work closely with other senior ICT managers within the Trust IM&T Department and across the Local Health economy and beyond ensure delivery of local and National IT agenda.
• Process map existing and proposed workflow changes, and communicate these to users.
• Communicate with operational staff in all Divisions to ensure that there is awareness of the current functionality of IT systems and the scope for IT to improve business processes.
• Have extensive knowledge and experience of NHS Services, IT Systems and related areas.
• Be experienced in using Microsoft Office packages and a range of specialist computer applications.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world‑class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work‑life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

Job responsibilities

• Work with clinical users to ensure that they obtain the maximum benefit from systems.
• Process map existing and proposed workflow changes, and communicate these to users.
• Ensure appropriate training plans and development programmes are available to staff to maximise the benefit from the use of IT and ensure own professional skills are kept up to date.
• Have experience of contract and supplier management; contract negotiation, review, performance management.
• The post holder will maintain a degree of IM&T training & knowledge such that they can communicate effectively with other IT professionals and that they can carry out their duties in line with acceptable industry standards and best practice.
• With the Divisional IT Manager, be the joint trust expert in divisional systems.

Person Specification

Qualifications

• Relevant IT Degree or equivalent knowledge and experience working at degree level.
• Evidence of post graduate education in a related field.

Knowledge, Skills, Training and Experience

• 3 years post graduate in-depth practical experience in a specialist IT field.
• Experience of Hospital administrative procedures and clinical systems (super user level or above).
• Experience of implementation, maintenance and configuration of computer systems.
• Broad range of advanced IT skills including Microsoft Office Applications.
• Experience of Windows Networks.
• Experience of management of staff.
• Experience of training other staff.
• Teaching and presentation skills.
• Ability to express views and ideas concisely both verbally and in text.
• Assertive. Ability to make decisions.
• Ability to meet deadlines, setting and establishing targets/ priorities.
• Able to work alone and as a team member.
• Good time management.
• Ability to communicate technical and non‑technical Information at all levels.
• Pleasant, open, friendly and honest disposition.
• Motivated and self‑driven.
• Lateral thinker and problem solver.
• Requires flexible attitude to prioritisation of workload due to the dynamic nature of the service.
• Knowledge of IT systems peripheral to divisional.
• Ability to deal with a wide range of people including medical staff and service users external to the Trust.
• Experience in audit and research.
• Understand the strategic objectives of the Trust.
• Ability to work flexibly to meet needs of the service ability to contribute to any out of hours service requirements.
• Ability to travel as part of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.