Dispensing Optician / Practice Manager - Pinner - Independent

Zest Business Group Ltd; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

An independent optical practice in Pinner is seeking a Dispensing Optician / Practice Manager to lead daily operations and a small team. This role involves managing KPIs, ensuring patient-centred care, and supporting local marketing initiatives. Ideal candidates will be qualified and embody a patient-first mindset. The practice offers a supportive environment and opportunities for professional growth.

Benefits

Support from an experienced Director

Opportunity for professional growth

Community-based practice

Qualifications

• Desire and aptitude to lead a small team and drive service excellence.
• Genuinely enjoys patient interaction and building long-term relationships.
• Comfortable working towards targets without compromising care.

Responsibilities

• Take full responsibility for the Pinner branch’s day-to-day operations.
• Lead, mentor and develop a small team of dispensing staff and optical assistants.
• Manage branch performance and associated KPIs.

Skills

Patient-first mindset

Team leadership

Commercial awareness

Empathy and engagement

Education

Qualified as a Dispensing Optician (FBDO or equivalent)

Job description

Dispensing Optician / Practice Manager - Pinner

Location: Pinner, London
Salary: Up to £33,000 plus benefits
Hours: Full-time
Start Date: As soon as possible

About The Team

A well-established, family-owned independent practice with a reputation since 1978 for delivering high-quality eyecare with a warm, community-focused approach.
Combining excellent service, holistic eyecare and a wide selection of eyewear to suit every lifestyle and budget.
As the team continues to grow, we're looking for someone with shared values to lead the team - friendly, professional, patient-centred and with a passion for outstanding care

The Role

In this role you will:

• Take full responsibility for the Pinner branch's day-to-day operations, being hands-on with all customer, team and operational responsibilities
• Lead, mentor and develop a small team of dispensing staff and optical assistants
• Manage branch performance and associated KPIs to ensure continued growth and performance
• Maintain high standards of clinical and service excellence, ensuring every patient receives a warm welcome, thorough care and superb service
• Support with stock management, supplier liaison, local marketing initiatives and local community engagement
• Be the face of the business in the local area - building relationships, driving referrals and representing the practice

Who We're Looking For

This is an ideal opportunity for a Dispensing Optician who is ready to take the next step into management within an independent setting. You will have:

• Qualified as a Dispensing Optician (FBDO or equivalent)
• A desire and aptitude to lead a small team and drive service excellence
• A patient-first mindset: warm, empathetic, engaging - someone who genuinely enjoys patient interaction, and building long-term relationships
• Commercial awareness: you will be comfortable working towards targets whilst never compromising on care
• A passion for independent practice and community-based care

Why You'll Love It Here

• You'll join a friendly, supportive team in a practice where your contribution is truly valued and visible
• Work in a community-based, independent setting where you can make a real difference to patients' lives
• Opportunity to step into a management role with scope to grow as you drive the business forward
• Great location in Eastcote, easy to reach and in a strong local position
• Full support from an experienced Director

How to Apply

If you're a driven, patient-centric Dispensing Optician who is ready to lead and grow in a respected independent practice, we'd love to hear from you.
Please send your CV using the 'Apply' link or get in touch via WhatsApp for more info.