Director of Facilities & Technical Services

JLL; Greater London; On-site; GBP 90,000 - 110,000; Full time

Job summary

A leading global real estate services firm is seeking an experienced Operations Director to oversee technical operations and hard services delivery across a diverse client base. This senior role requires a proven leadership track record in facilities management, managing multi-disciplinary teams, and driving operational excellence. The successful candidate will be responsible for budget management, client relationship development, and strategic leadership. Ideal applicants should have over 10 years of experience and relevant industry qualifications, such as BIFM or RICS.

Qualifications

• 10+ years of leadership experience in facilities management or technical services.
• Experience managing teams across multiple sites, ideally in commercial environments.
• Proven ability to manage large accounts with P&L responsibility.

Responsibilities

• Drive strategic direction of hard services operations for clients.
• Lead and develop a high-performing team of operational managers.
• Manage annual operating budgets and ensure quality service delivery.

Skills

Leadership

Communication

Negotiation

Problem-solving

Team Development

Education

Relevant industry qualifications (e.g., BIFM, IWFM, RICS)

Tools

CMMS platforms

Building management systems

Job description

A leading global real estate services firm is seeking an experienced Operations Director to oversee technical operations and hard services delivery across a diverse client base. This senior role requires a proven leadership track record in facilities management, managing multi-disciplinary teams, and driving operational excellence. The successful candidate will be responsible for budget management, client relationship development, and strategic leadership. Ideal applicants should have over 10 years of experience and relevant industry qualifications, such as BIFM or RICS.