Diagnostic Systems Team Leader

Kettering General Hospital NHS Foundation Trust; Kettering; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hospital trust in Kettering is seeking a Diagnostic Systems Team Leader. The role involves managing the diagnostic systems team, ensuring effective application support, and leading projects for system improvements. The successful candidate must have experience in clinical systems support and excellent negotiation skills. This position offers an opportunity to contribute to the Group’s mission of providing outstanding patient care.

Qualifications

• Experience in managing diagnostic systems and support teams.
• Ability to travel between hospital sites.
• Excellent interpersonal and negotiation skills.

Responsibilities

• Lead the Diagnostic Systems team for day-to-day operations.
• Ensure efficient delivery of second line support for applications.
• Negotiate with third-party suppliers for incident management.

Job description

Overview

We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us with opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to "do once for both" as set out in our Group Digital Strategy. An exciting opportunity has arisen to join the Group Digital Division as a Diagnostic Systems team leader. The post holder will be responsible for leading our key diagnostic systems team which are crucial to the diagnostic services within the hospital such as Pathology, Radiology and Cardiology. The team have an onsite presence within all these departments, and are responsible for user setup, configuration, testing and installation of software. Logging/allocating/prioritising of all faults and calls via IT Service Desk system. The post holder will play an leading role in developing, deploying, writing procedural/support documentation for new technologies and/or changes to current practices to our applications. We also deliver hardware support and provide on-call. The ability to travel between the Kettering, Northampton General Hospital sites and peripheral sites will be a requirement. The Clinical Systems service is responsible for the support, maintenance and development of UHNs clinical and diagnostic applications, Integration, digital training, and the Medical Records Department at NGH.

Responsibilities

As the Diagnostic Systems Team Leader you will report into the Diagnostic Systems Manager and be responsible for the day to day operation of your team of staff. You will be responsible for the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application based projects such as new implementations and upgrades. You will be responsible for negotiating with third party suppliers and system users as necessary for incident and problem management, priorities, acceptance testing. You will lead the planning of improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed. You will participate in a rota for your team to ensure that Diagnostic Clinical Systems have the 2nd line support available during the agreed core working hours, and you will participate in a 24/7 on-call service available to the Group.

Our Group formed on 1 July 2021; Kettering General Hospital NHS Foundation Trust (KGH) and Northampton General Hospital NHS Trust (NGH) formed a hospital Group, University Hospitals of Northamptonshire NHS Group. Our vision is to deliver seamless care across pathways, with access to and control over electronic health records. Our Excellence Values: Compassion, Respect, Integrity, Courageous, Accountable. The contract will be with Kettering General Hospital, with responsibility and accountability across the Group Diagnostic Systems Team. KGH is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people.