Desktop Support Specialist — Training & Troubleshooting

NHS National Services Scotland; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public healthcare organization in Edinburgh is seeking IT support personnel to provide technical assistance to users across NHS Lothian. The role involves responding to user requests, installing and maintaining desktop computer systems, and advising on software usage. NHS Scotland emphasizes equality and diversity, welcoming applications from all backgrounds. This position adheres to legal work requirements in the UK, and the organization offers support for disabled candidates.

Qualifications

• Experience in providing user support within an IT environment.
• Technical understanding of desktop computer systems and associated software.
• Ability to provide training and advice on computer systems.
• Strong communication skills for customer interaction.

Responsibilities

• Provide technical services for installation, configuration, maintenance, and repair of systems.
• Respond to user requests and support needs.
• Serve as the first point of escalation from the service desk.

Job description

A public healthcare organization in Edinburgh is seeking IT support personnel to provide technical assistance to users across NHS Lothian. The role involves responding to user requests, installing and maintaining desktop computer systems, and advising on software usage. NHS Scotland emphasizes equality and diversity, welcoming applications from all backgrounds. This position adheres to legal work requirements in the UK, and the organization offers support for disabled candidates.