Deputy Manager

Home Bargains; Wakefield; On-site; GBP 34,000; Full time

Job summary

A family-run discount retailer in Wakefield is looking for a retail supervisor to lead a team focused on delivering exceptional customer service. The role includes developing high-performing colleagues, maintaining service priorities, and contributing to daily operations critical for success. Candidates should have experience supervising retail teams and demonstrate strong customer focus and management abilities. This full-time position offers generous annual leave and employee benefits, with a salary of £33,545.

Benefits

28 days of annual leave (increasing to 33 after 5 years)

Contributable company pension scheme

10% store discount

Death in Service Benefit

Access to in-house training programs

Employee Assistance Programme

Qualifications

• Experience of supervising small to medium-size retail teams in a fast-moving retail environment to achieve a high weekly sales target.
• Ability to prioritise and organise work effectively.

Responsibilities

• Develop a high-performing team dedicated to enhancing customer experience and achieving targets.
• Work with management to maintain key customer service priorities and store presentation.
• Contribute to daily operations crucial for store success.

Skills

Supervising small to medium-size retail teams

Customer focus

Effective communication

Team management

Problem solving

Talent development

Commercial awareness

Job description

Package

Salary & Hours

• £33,545 FTE
• 44 hours per week

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• Access to our in-house training programmes delivered face-to-face and through our online learning platforms
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  • Low cost voluntary insured health cash plans and cancer cover

Job Overview

• Empower Your Team - By developing a team of high-performing colleagues who are dedicated to our mission of providing customers with a unique shopping experience, you work to achieve targets and deliver exceptional service.
• Enhance Customer Experience - You actively work with your management team to achieve and maintain our key customer service priorities, and guide colleagues to achieve superior store presentation and customer satisfaction.
• Expand Our Reach - Your involvement in daily operations is crucial for your store's success and is key to achieving and maintaining our vital customer service priorities.

Minimum Criteria To Apply

• Experience of supervising small to medium-size retail teams in a fast-moving retail environment to achieve a high weekly sales target
• Demonstrate the following competencies:
  • Prioritise and organise work
  • Customer focus
  • Communicate effectively
  • Manage teams
  • Problem solve
  • Develop talent
  • Commercially astute

About The Company

TJ Morris Limited, trading as Home Bargains, is a privately owned, family‑run discount retailer offering top brands at the lowest possible prices on the UK high street.

Founded in Liverpool, Home Bargains has grown to over 600 stores, serving more than 5 million customers each week. Our customers remain at the heart of everything we do.

We are rapidly expanding, with plans to increase our store portfolio to 1,000 locations across the UK. Opening nearly one new store every weekend, we thrive in a fast‑paced retail environment.