Deputy Central Reception & Logistics Manager

NHS; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking a Deputy Central Reception & Logistics Manager to oversee operations across multiple sites. This full-time role involves managing logistics teams, ensuring high-quality service delivery, and supporting staff development. Ideal candidates will have experience in healthcare logistics and a relevant science qualification. The role offers competitive hours and the chance to lead a dedicated team.

Qualifications

• Experience managing operational and/or logistics teams within a healthcare environment.
• Ability to manage people and lead teams effectively.
• Advanced knowledge of Pathology pathways and Quality Management Systems.

Responsibilities

• Provide operational leadership for CSR & Logistics across multiple sites.
• Liaise with laboratory teams and clinical services.
• Support staff development through training and appraisals.

Skills

Managing operational teams

Training abilities

Leading teams

Education

Science related qualification

Tools

QPulse

Job description

Deputy Central Reception & Logistics Manager

We are looking for a highly motivated and experienced Band 7 Deputy Central Specimen Reception & Logistics Manager to join our cross-site team within the East and South East London Pathology Partnership (ESEL PP). This is a full-time permanent position (37.5 hours per week). This critical operational role will support the delivery of a safe, high-quality 24/7 Central Specimen Reception & Logistics service across all Partnership sites. You will support the CSR & Logistics Manager in leading multi-site teams including CSR service delivery managers, supervisors, and logistics staff. The successful candidate must be flexible and willing to participate in a rotational shift system including early, late, weekend, bank holiday, and occasional night shifts to ensure a visible presence and meet service needs.

Main duties of the job

Cross-site working will be required and the successful applicant may be required to work at any of our NHS Pathology Partnership sites. The laboratories are UKAS and HCPC accredited. Our commitment to continuing professional development is evidenced by an excellent training record. The duties will provide day-to-day operational leadership for CSR & Logistics across multiple hospital sites, including direct line management of service delivery managers, logistics supervisors and reception staff, ensuring high-quality performance and compliance with SOPs and Trust Policies. The successful candidate will liaise with laboratory teams, clinical services, courier providers and Trust stakeholders to support efficient patient pathways. The role includes staff development through training, appraisals, rota coordination and recruitment, as well as contributing to strategic improvement initiatives.

About us

The NHS East and South East London Pathology Partnership is an arms-length organisation providing pathology services to Barts Health NHS Trust, Homerton Healthcare NHS Foundation Trust and Lewisham and Greenwich NHS Trust. The Pathology Partnership is hosted by Barts Health.

The Pathology Partnership was formed in May 2021. Between 2021 and 2024 the Partnership undertook a complex transformation programme to establish a single network of laboratories, underpinned by a single Laboratory Information Management System (LIMS) and single Quality Management System (QMS).

The Partnership has a main hub laboratory at the Royal London Hospital and Essential Service Laboratories (ESL) as a minimum at the six other hospital sites served by the Partnership.

The Partnership has three operational divisions:

Blood Sciences including Haematology, Blood Transfusion and Biochemistry

Microbiology and Virology

Cellular Pathology and Cancer Diagnostics

The 2024/25 total operating costs across the Partnership were c. £121m per annum with a workforce establishment of circa. 860 WTE.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Experience

• Experience managing operational and/or logistics teams within a healthcare environment
• Experience of teaching staff
• Previous NHS experience

Skills

• Ability to manage people and lead teams
• Ability / experience of training others

Knowledge

• Advanced knowledge of Pathology pathways for relevant discipline
• Detailed understanding of UKAS, Quality Management Systems
• Advanced QPulse user

Qualifications

• Science related qualification or equivalent experience
• A working knowledge of pathology TAT targets and other relevant national targets
• Management or quality-related training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Royal London Hospital rotates all sites within the ESEL PP.