Customer Team Member

Co-op Group; Prudhoe; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in Prudhoe seeks a Customer Team Member to deliver exceptional service and support to customers. This part-time role offers varied shifts, competitive pay, and full training. Ideal candidates are flexible, possess strong people skills, and genuinely care about customer needs. Additional benefits include discounts, a pension scheme, and virtual healthcare services. Join a supportive environment that values diversity and inclusion.

Benefits

30% discount on in-store products

Pension scheme with up to 10% employer contributions

Access to money management app

31 days of holiday (pro-rata)

Virtual healthcare services

Employee assistance service

Full, paid training and support

Cycle-to-work scheme

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues in solving customer problems.
• Ensure store safety and legality by stocking shelves.
• Help introduce new products and services in-store.
• Engage in local community activities.

Skills

Great people skills

Flexibility to work different shifts

Positive problem-solving approach

Genuine care for customer needs

Job description

Customer Team Member

Location: Main Road, Wylam, NE41 8DN
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview.
Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!)

What you'll do

• Friendly and thoughtful service – put customers first in everything you do: respond to queries, champion Co-op products and Membership, and do all you can to deliver a great shopping experience.
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, share experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.