Customer Support Agent

Brook Street; Brighton; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

A well-established client in Brighton is seeking a Customer Support Agent to join their growing team. You will act as the first point of contact for customers, providing excellent service and technical support. Key responsibilities include handling queries via phone, email, and live chat, processing orders, and collaborating with team members. Ideal candidates will possess strong communication skills and have a customer-focused mindset. This role offers hybrid working and opportunities for career growth.

Benefits

Hybrid working (3 days in office)

Opportunities for learning and career growth

Qualifications

• Motivated, customer-focused, and looking for a long-term opportunity.
• Experience in 1st Line Support is beneficial but not essential.

Responsibilities

• Handling customer queries via phone, email, and live chat.
• Processing customer orders.
• Monitoring and maintaining relevant internal systems.
• Supporting colleagues across sales and consultancy teams.
• Recommending suitable products and services to customers.
• Working with internal experts to resolve complex enquiries.

Skills

Strong written and verbal communication skills

Excellent customer service and problem-solving ability

High attention to detail and accuracy

Job description

Up to £25,260 per annum + hybrid working days available

Customer Support Agent
Customer Service / Technical Support
Full-time, Permanent | Monday to Friday
£25,260 | Hybrid (3 days in office)

About the Role

Our well-established client is seeking a Customer Support Agent to join their growing team. You will be the first point of contact for their customers, providing excellent service and technical support while ensuring queries are resolved efficiently.

Key Responsibilities

• Handling customer queries via phone, email, and live chat
• Processing customer orders
• Monitoring and maintaining relevant internal systems
• Supporting colleagues across sales and consultancy teams
• Recommending suitable products and services to customers
• Working with internal experts to resolve complex enquiries in a timely manner

Skills & Experience

• Strong written and verbal communication skills
• Excellent customer service and problem-solving ability
• High attention to detail and accuracy
• Experience in 1st Line Support is beneficial however not essential as full training is provided
• Hybrid working: 3 days in the office each week
• A supportive and collaborative team environment
• Opportunities for learning and career growth

If you are motivated, customer-focused, and looking for your next long-term opportunity, we would love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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