Customer Service Team Leader

Travail Employment Group; Worksop; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading employment agency in Worksop seeks a Customer Services Team Leader. This role involves leading a team to ensure efficient processing of customs declarations while exceeding customer expectations. Applicants should have experience in customer service and leadership, alongside excellent IT skills. The position offers a salary of £28,500, comprehensive training, and generous holiday benefits.

Benefits

28 days of holiday per year

Full training on customs procedures

Pension contributions

Free onsite parking

Qualifications

• Proficient in Microsoft Office and comfortable with CRM systems.
• Prior experience in a customer services environment leading a team.
• Knowledgeable about duty and VAT calculations.

Responsibilities

• Ensure accurate data entry and respond efficiently to customs queries.
• Maintain compliance with legislation and customs procedures.
• Ensure adequate staffing and manage team performance.
• Provide motivational feedback and support to the team.
• Focus on quality in all team tasks.
• Manage the end-to-end sequencing of customs procedures.

Skills

Excellent IT skills

Experience leading a team

Understanding of duty and VAT calculations

Tools

MS Office Suite

CRM systems

Job description

Customer Services Team Leader

Worksop – Shifts 4 on 4 off working 9.30am – 8pm.

Starting salary: £28,500.

Overview

The team supports customers to ensure their trade between the UK and EU is smooth and trouble free at customs. We ensure customer declarations are completed on time and in full to allow goods to move and support customers throughout the entire process. Your role is about ensuring the team is organised and leads effectively to complete the daily tasks, exceed customer expectations and closely monitor overall team performance.

Duties

• Accurate data entry and efficient response to customs queries via specified platforms (email, portals, IT platforms, etc.).
• Maintain and ensure compliance with current legislation and customs procedures.
• Ensure sufficient staffing for each shift, promptly raising any potential issues and resolutions with the Management Team to provide coaching and ensure high performance.
• Offer excellent quality, positive and motivational feedback and support.
• Ensure everything your team does is focused on quality.
• Manage the entire end‑to‑end sequencing of customs procedures (training provided).

Qualifications

• Excellent IT skills, particularly with MS Office Suite; comfort with CRM systems.
• Experience leading a team within a customer services environment.
• Understanding of duty and VAT calculations.

Benefits

• Holidays: 28 days per year (20 + 8 statutory holidays), increasing by 1 day per year up to 25 plus statutory.
• Full training on customs procedures and end‑to‑end sequencing.
• Pension: 5% employee contribution + 3% employer contribution.
• Free onsite parking; accessible by bus route.

Future

Stability, longevity, full order book.

Environment

Supportive & friendly; open office working 24/7 in a worldwide service and support provider.

Travail Employment Group is operating as an Employment Business.