Customer Service Supervisor

Holcim UK; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading construction solutions company is seeking a Customer Service Supervisor to lead their Customer Service and Loading teams in the United Kingdom. This role involves ensuring exceptional service and operational efficiency, while also upholding Health & Safety standards across various processes. The ideal candidate will possess excellent communication and organizational skills, along with experience in ERP systems. This position offers a vibrant work environment focused on career progression and employee well-being.

Benefits

Competitive Salary, plus bonus

25 days holiday + local bank holidays

Enhanced family benefits including maternity and paternity leave

Free 24/7 remote GP service

Opportunities for career progression

Staff discounts for garden landscaping products

Qualifications

• Proactive, self-motivated, and focused on continuous improvement.
• Ability to prioritize in a busy operational environment.
• Experience in H&S regulations within industrial, quarry, or construction environments.

Responsibilities

• Lead and develop the Customer Service & Loading team.
• Ensure high-quality order processing and data accuracy.
• Uphold Health & Safety standards and manage operational efficiency.

Skills

Excellent communication skills

Organizational skills

Team collaboration

Attention to detail

KPI-focused operation

Tools

Salesforce

E1

COUPA

SAP

Job description

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive – by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

• Competitive Salary, plus bonus
• 25 days holiday + your local bank holidays (with options to increase) and other benefits
• All recognising the contribution you bring
• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety
• Enhanced family benefits, including maternity, paternity, and adoption leave
• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same‑day appointments
• Opportunities for career progression both at home and abroad
• Affinity groups selected by and populated by our employees, bringing together employees with similar backgrounds and interests to have powerful influence on the workplace
• Staff discounts, including special rates for garden landscaping products

The Opportunity

We’re looking for a driven and people‑focused Customer Service Supervisor to lead our Customer Service and Loading teams, ensuring exceptional service, efficient operations, and full compliance across our weighbridges and customer touch points.

If you thrive in a dynamic environment, enjoy coordinating people and processes, and are passionate about delivering brilliant customer experiences, this is a fantastic opportunity to step into a key leadership role within Holcims fast‑paced commercial operations.

What You’ll Be Doing

In this hands‑on supervisory role, you’ll play a crucial part in keeping our operations running smoothly by :

• Leading, coaching, and developing the Customer Service & Loading team, including running effective 1:1s.
• Ensuring high‑quality order processing, GRN deliveries, data accuracy, and full compliance with business processes.
• Supporting daily weighbridge operations, processing orders, ensuring legal compliance, and maintaining accurate documentation.
• Upholding Health & Safety standards, ensuring all drivers and visitors follow PPE rules, and reporting any accidents, incidents or near misses.
• Managing the Forward Order Plan (FOP) and supporting logistics with scheduling and operational requirements.
• Handling month‑end processes, order inbox management, quotations, card payments, allocation of payments, and Salesforce / E1 data entry.
• Working closely with commercial, distribution, customer service, and operational teams to keep customer requirements flowing smoothly across the business.
• Ensuring full compliance with HSQ IMS procedures and supporting continuous improvement initiatives.
• Maintaining a safe and tidy working environment while supporting load throughput and operational efficiency.

What You’ll Bring

• Proactive, self‑motivated, and focused on continuous improvement.
• A collaborative team player who develops and supports others.
• Excellent communication skills and the ability to build strong relationships at all levels.
• Highly organised with great attention to detail and accuracy.
• Ability to prioritise in a busy operational environment.
• Comfortable operating in a process‑driven, KPI‑focused setting.
• Experience using E1, COUPA, Salesforce and ERP systems (SAP experience desirable).
• Strong understanding of H&S regulations within industrial, quarry, or construction environments.
• Forklift or material‑handling experience (or willingness to train).

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.