Customer Service Representative

Red Recruitment; Norwich; Hybrid; GBP 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative based in Norwich. This full-time role involves providing outstanding customer service to vulnerable clients through various communication channels. Ideal candidates will have at least one year of customer-facing experience and a compassionate approach. Employees will enjoy a salary of £24,004.50 with potential bonuses, hybrid working options, and various benefits, including a pension scheme and discounts on services.

Benefits

233 hours annual leave

Discounts on various services

24/7 employee assistance programme

Pension scheme with company matching

Free on-site parking

Qualifications

• 1 year experience in a customer-facing role.
• Motivated and efficient in resolving customer issues.

Responsibilities

• Providing excellent customer service via calls, emails, and live chat.
• Engaging with customers to resolve queries and payment plans.
• Maintaining accurate records of interactions.

Skills

Excellent telephone manner

Ability to build rapport with customers

Patience and empathy

Reliable and trustworthy

Great customer service skills

Comfortable using a CRM

Job description

Customer Service Representative

Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a full time basis.

This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers.

Benefits and Package for Customer Service Representative

Salary: £24,004.50 Per Annum with bonus of up to £20%

Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 8am - 8pm

Contract: Permanent

Location: Norwich - Hybrid

233 hours annual leave holiday increasing with length of service.

Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.

24/7 employee assistance programme with an easily accessible app!

Family and Friend's discounts on our services & products.

Pension Scheme, up to 3% Company matched.

Free on-site parking.

Key Responsibilities of Customer Service Representative

• Providing excellent customer service via calls, emails and live chat.
• Receive and respond to queries via email and over the phone.
• Engage with customers to resolve payment queries.
• Negotiate payment plans and monitor overdue balances.
• Handle difficult conversations with empathy and fairness.
• Keep accurate records of interactions and agreements in the system.

Key Skills and Experience of Customer Service Representative

• Have an excellent telephone manner.
• Can build rapport with customers along with being patient and empathetic.
• Are reliable, trustworthy and motivated.
• 1 Year experience in customer facing role and display great customer service skills.
• Comfortable using a CRM although training is provided.

If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now!