Customer Service Representative

Michael Page (UK); Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Service Representative in Wakefield to deliver exceptional support to customers. The role involves processing orders, managing queries, and resolving complaints efficiently. Ideal candidates will have prior customer service experience and excellent communication skills. A competitive salary of £27,000+ and great benefits are offered, alongside training and progression opportunities.

Benefits

Salary of £27,000+

Excellent training and support

Good progression and development opportunities

Central location with free parking

Excellent benefits

Family-oriented team and culture

Qualifications

• Previous customer service or sales order processing experience.
• Confident telephone manner and excellent communication skills.
• A keen eye for detail and organization.
• Ability to work both as part of a team and independently.

Responsibilities

• Be first point of contact for customers.
• Handle queries related to products and process orders.
• Assist with stock queries and deliveries.
• Support with complex queries and complaints.

Skills

Customer service experience

Confident telephone manner

Excellent communication skills

Attention to detail

Ability to work in a fast-paced environment

Team player

Job description

A new, exciting Permanent Customer Service Representative position in Wakefield!

About Our Client

Michael Page has registered a new, exciting Permanent Customer Service Representative position in Wakefield to work for a reputable manufacturing business!

This is an exceptional opportunity for someone experienced in Customer Services looking to join a company that is an expert in its market and has an excellent track record for providing the best client experience.

Job Description

As a Customer Service Representative, you will be the first point of contact for customers, handling a range of queries related to the products offered by the business and processing orders.

You will support customers throughout their journey, assisting with stock queries, deliveries, and advising on back order dates.

The role involves supporting with complex queries and complaints, working to resolve issues quickly and efficiently to ensure the highest level of service.

Administrative duties will also be part of your responsibilities, including keeping customer records updated.

The Successful Applicant

• Previous customer service or sales order processing experience
• Confident telephone manner and excellent communication skills
• A keen eye for detail and organization
• The ability to work in a fast-paced environment
• Ability to work both as part of a team and independently

What's on Offer

• Salary of £27,000+
• Reputable manufacturing business in Wakefield
• Fabulous name within their market
• Excellent training and support
• Good progression and development opportunities
• Central location with free parking
• Excellent benefits
• Family-oriented team and culture
• Exciting time to join the business
• Immediate interview