Customer Service Officer

Daniel Owen Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading staffing agency in North London is seeking a highly skilled Customer Service Officer to join their team. This hybrid role involves following call handling procedures, handling allocated cases, and addressing customer queries, specifically supporting those with accessibility needs. Ideal candidates will have experience in social housing services. Offering a competitive hourly rate of £18.42 PAYE, this position requires commitment of 36 hours per week. Apply now to be part of a valued team.

Responsibilities

• Follow call handling procedures for making and recording calls.
• Make contact with allocated cases.
• Input all gathered data onto local and national systems.
• Complete internal case reporting forms.
• Meet data return requirements.
• Prioritise new and ongoing cases.
• Allocate cases as required.
• Address customer queries and support those with accessibility needs.
• Identify and flag any high-risk or safeguarding concerns during contact.
• Attend regular contact tracing meetings.

Job description

Customer Service Officer
Location: North London
Type: Temporary (Ongoing)
Rate: £18.42 PAYE
Schedule: Hybrid
Hours: 36 hours per week

Social Housing Experience Required

Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Customer Service Officer to join their team.

Key Responsibilities

• Follow call handling procedures for making and recording calls
• Make contact with allocated cases
• Input all gathered data onto local and national systems
• Complete internal case reporting forms
• Meet data return requirements
• Prioritise new and ongoing cases
• Allocate cases as required
• Address customer queries and support those with accessibility needs
• Identify and flag any high-risk or safeguarding concerns during contact
• Attend regular contact tracing meetings