Customer Service Consultant (FTC)

TSB Bank plc.; Camden Town; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading UK bank is seeking a Money Confidence Expert to assist personal and business customers in using banking services effectively. This role emphasizes exceptional customer service, relationship building, and digital proficiency. Offering a competitive salary of £24,000 plus benefits, the position is perfect for someone who is passionate about improving customer experiences.

Benefits

Base salary of £24,000

Extra 9% of salary for flexible benefits

Variable Pay Award based on performance

Fantastic company pension with 13% contribution

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Great with people; provide service in person, video, and over the phone.
• Understand customers’ needs and support their goals.
• Ability to answer questions and solve problems.
• Strong team player with collaborative approach.
• Proficient in assisting customers with digital self-service.

Responsibilities

• Respond to customer enquiries and address needs.
• Educate customers about products and services.
• Offer financial support that can change lives.
• Build relationships and add a personal touch.

Skills

Exceptional customer service

Problem-solving

Understanding customer needs

Team collaboration

Digital proficiency

Job description

Overview

About TSB

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.

How you'll make a difference

As a Money Confidence Expert, you'll help personal and business customers build confidence in using the different ways they can bank with TSB. You'll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you'll build and deepen customer relationships by getting to know about them and their unique needs.

You will be responsible for:

• Responding to customer enquiries and addressing their needs.
• Proactively educating customers about our products and services in the most convenient way for them.
• Going the extra mile and offering financial support that might even change their lives.
• Building great relationships, adding a personal touch, and making them feel that TSB is the only bank for them.

What you'll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embrace digital; develop a comprehensive set of skills, knowledge, and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile app.

Location

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We'll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension - TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More.

Inclusion

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off; if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you!

Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.