Customer Service Assistant

Your Co-op; Tewkesbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

A community-focused grocery retailer in Tewkesbury is hiring a Customer Services Assistant to enhance customer experiences and maintain the store's appearance. You will provide exceptional service, manage various shifts, and engage in community activities. The ideal candidate will be customer-focused and have excellent communication skills. Benefits include employee discounts and mental health support programs.

Benefits

60% discount on childcare

20% discount on food shopping

Up to £500 off holidays

Access to financial wellbeing app

Paid volunteering hours

Mental health support

Training and development programs

Qualifications

• Demonstrate customer focus to deliver excellent store experiences.
• Possess strong listening and communication skills.
• Show enthusiasm and resilience in demanding times.
• Be flexible to work various shifts.
• Exhibit confidence and a friendly demeanor.

Responsibilities

• Ensure customers have an exceptional store experience.
• Provide a quick and convenient checkout process.
• Maintain an appealing store appearance.
• Replenish stock to ensure product availability.
• Participate in community support activities.

Skills

Customer focused

Listening and communication

Enthusiasm

Flexibility

Friendly nature

Job description

Overview

Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of a business that puts people at the heart of everything they do.

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4-weeks in advance, giving you peace of mind to make the most of your days off. We will review your application as soon as possible and, if it matches the role requirements, one of our recruitment team will get in touch. The next step of the process may include a face-to-face interview with a Store Manager.

Responsibilities

• To go the extra mile to ensure customers have a fantastic store experience
• To provide customers with a speedy and convenient checkout process
• To ensure the store looks presentable for customers
• To replenish stock to ensure customers can purchase our wide variety of products
• To be actively involved with social activities and during-work-time volunteering hours to support your local community

Qualifications

• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature

Benefits

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses
• Get up to £500 off your next holiday
• Benefit from Wagestream - our financial wellbeing app
• Earn paid volunteering hours to give back to your community
• Access GroceryAid for dedicated colleague mental health support
• Engage in full training and accredited development programs