Customer Service Advisor

Berry Recruitment; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A reputable recruitment agency is looking for enthusiastic Customer Service Advisors for a part-time role in Glasgow. This 12-month fixed-term contract offers an hourly rate of £12.60 - £18.90. Candidates will handle enquiries, manage records, and support a high-performing team. Experience in customer service and strong communication skills are essential. Perks include performance vouchers and free onsite refreshments.

Benefits

Vouchers for star performance

Free tea and coffee onsite

Qualifications

• Candidates should have experience in customer service roles.
• Ability to work effectively in a team or structured environment.
• Excellent attention to detail and commitment to quality service.

Responsibilities

• Handle inbound and outbound calls, emails, and customer enquiries.
• Complete transactions and maintain accurate records.
• Manage daily workloads to meet deadlines.

Skills

Strong communication skills

Interpersonal skills

Organisational skills

Attention to detail

Job description

Overview

We\'re looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

Details

• Part-Time | 12-Month Fixed-Term Contract
• Location: Glasgow
• Hourly Rate: £12.60 - £18.90
• Hours: 27.5 per week
• Shifts: 9:00-11:00 AM or 2:30-4:30 PM
• Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)
• Perks: Vouchers awarded for star performance; Free tea and coffee available onsite

What You\'ll Be Doing

• Handling inbound and outbound calls, emails, and customer enquiries
• Completing transactions and maintaining accurate digital and manual records
• Managing daily workloads to meet deadlines
• Escalating non-routine queries appropriately
• Collaborating with team members to support overall performance
• Providing general administrative support
• Ensuring compliance with internal controls and audit requirements

What We\'re Looking For

• Candidates from all customer service backgrounds
• Strong communication and interpersonal skills
• Proven ability to work effectively in a team or structured environment
• Good organisational and time management skills
• Excellent attention to detail and accuracy
• Commitment to delivering high-quality customer service

Please note that no terminology in this advert is intended to discriminate on the grounds of a person\'s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job