Customer Relations Assistant, Wholesale & E-commerce

Asceno; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading e-commerce company in Greater London is looking for a Customer Relations Assistant to provide exceptional customer service. The ideal candidate will manage client relationships, process orders, and assist with marketing efforts. Familiarity with Shopify and excellent communication skills are required. This dynamic role demands organization and a positive attitude, ensuring customer satisfaction during product launches and events. Join a vibrant team committed to creating memorable experiences for clients.

Qualifications

• High level of experience in customer relations.
• Ability to work independently and in teams.
• Experience making visual reports on performance.

Responsibilities

• Provide excellent customer service to e-tail customers.
• Maintain relationships with clients and manage orders.
• Compile product selling reports regularly.

Skills

Excellent communication skills

Highly organized

Problem-solving ability

Attention to detail

Familiarity with Shopify

Familiarity with Zedonk software

Tools

Google Workplace

Microsoft Office Suite

Job description

Customer Relations Assistant, Wholesale & E-commerce

Job Spec

KEY ACCOUNTABILITIES

The role’s duties and responsibilities include but are not limited to the below:

• Provide excellent customer service to all ASCENO e-tail customers via email, phone and WhatsApp communication
• Building and maintaining strong relationships with clients
• Establishing our VIP client list and providing clientele services for product launches and holiday gifting, etc.
• Liaising with Wholesale agent on critical path and admin requirements:
  • Managing Wholesale order entry, returns, etc.
  • Sample management
  • Wholesale asset management to agents or clients
• Uphold company policies as it relates to customer terms of sales
• Liaising with third party suppliers as it relates to customer orders (couriers, warehouse, etc.) inclusive of marketplace partners
• Develop and execute all ASCENO retail and client events inclusive of sample sales
• Provide input on seasonal marketing calendar across regions
• Maintain up to date records as needed for the business for operational purposes
• Manage client discounts and update this seasonally
• Compile by-style product selling reporting across wholesale & e-comm on a regular basis
• Support the marketing and press teams with admin of orders as needed
• Awareness of and adherence to company’s financial targets

Candidates must be / have:

• Excellent communicator both written and verbally – high level of experience working with customers
• Highly organized with great attention to detail
• Positive, can-do attitude with enthusiasm
• Excellent problem solver and negotiator
• Punctuality and professionalism
• Excellent Computer skills and confidence in working with spreadsheets – Google Workplace and/or Microsoft Office Suite
• Ability to work independently and with a team
• Ability to put together visual reports to highlight performance is a plus
• Familiarity with Shopify and Zedonk software is a plus