Customer Experience Graduate Programme

LIDL; City of Westminster; On-site; GBP 40,000; Full time

Job summary

A leading grocery retailer is seeking graduates for its Customer Experience Graduate programme. This 23-month development program offers real project responsibilities, focusing on improving customer shopping experiences through data-driven decisions. Applicants should have a minimum 2:2 degree and strong analytical skills. The salary is £40,000 per annum with additional benefits.

Benefits

30 days holiday (pro rata)

10% in-store discount

Pension scheme

Discounted Gym

Additional 10% London Weighting allowance

Qualifications

• Must be graduating by September 2026.
• Possess a full UK driving licence by 1 February 2026.
• Strong analytical skills and confidence required.

Responsibilities

• Conduct competitor analysis to enhance business relevance.
• Liaise with internal and external partners.
• Work collaboratively with the Buying team.

Skills

Analytical skills

Data interpretation

Presentation skills

Business acumen

Communication

Education

Minimum 2:2 degree

Job description

Overview

Take on real project responsibility and make a tangible difference to our business. Be at the forefront of technical retail innovation. Conduct thorough competitor analysis to ensure we remain relevant and competitive. Liaise with internal and international departments, and external business partners. Work as part of a team, but be equally happy working independently on projects. Gain exposure and understanding of wider Lidl departments. Work collaboratively with our Buying team to ensure strategic reviews of product ranges and make informed merchandising decisions. See the impact of your merchandising decisions across all Lidl stores. Present to Senior stakeholders on a regular basis. Develop customer experience expertise and management capabilities. Use sales, market share and customer feedback data to make informed decisions. Spin multiple plates at any one time – thriving under pressure and multi-tasking.

The Lidl Customer Experience Graduate programme will take you through a fast-paced and hands-on 23-month development programme. You\'ll gain experience in our stores and Head Office, working on real projects that shape how millions of customers shop every week. Whether it\'s redesigning store layouts, rolling out new technology and equipment or leading change initiatives, you\'ll be making an impact from day one. You\'ll also play a key role in space planning, deciding where to merchandise Lidl products to maximise sales and create the best customer shopping experience. You\'ll need to be organised, solutions focused, and passionate about improving customer experience through data driven decisions.

Minimum requirements

• Minimum 2:2 degree (in any discipline), awarded in 2024, 2025 or 2026, but must be graduated by September 2026
• Possession of a full UK driving licence by 1 February 2026
• Already live, or be happy to relocate within a one-hour commute of our Head Office in Tolworth
• Legal entitlement to work in the UK on a full-time basis
• Strong analytical skills and ability to interpret data
• Be assertive and confident
• Business-minded, commercially savvy and resilient
• Strong communicator and confident presenter
• Willing and able to attend the assessment day on 03 December 2025

Compensation

£40,000 per annum | 30 days holiday (pro rata) | 10% in-store discount | Pension Scheme

Benefits

• 30 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Discounted Gym
• Plus, more of the perks you deserve
• Additional 10% non-contractual London Weighting allowance

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