Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Carmarth[...]

Santander USA; Carmarthen; On-site; GBP 25,000; Part time

Job summary

A leading global bank is seeking a Customer Experience Advisor for its Carmarthen branch. This part-time role involves assisting customers with transactions and providing excellent service. Candidates should have a proven ability to deliver outstanding service, effective communication skills, and the right to work in the UK. The position offers a starting salary of £24,500 pro-rata, along with various employee benefits.

Benefits

25 days holiday plus bank holidays

Performance-related annual bonus

Voluntary healthcare benefits

Company Pension with contributions

Employee discount platform access

Qualifications

• Proven ability to deliver outstanding customer service either face to face or via phone.
• Ability to effectively communicate with customers.
• Right to work in the UK.

Responsibilities

• First point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions and queries.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Teamwork

Adaptability

Job description

Overview

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Carmarthen Branch

Join our community.

We are currently recruiting Customer Service colleagues, working 21 hours per week with a starting salary of £24,500 pro-rata, this is made up of a base salary of £24,000 pro-rata along with an additional £500 flexible.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK

It would also be nice for you to have

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know

• This is a part-time permanent branch-based role, working 21 hours across Monday to Saturday, within the hours of 8:00am – 6:00pm
• The role is based in our Carmarthen branch

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours.

• Starting salary of £24,000 pro-rata plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years’ service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates, including medical and dental insurance and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• Company Pension: Santander contributes 8% of salary; employer contribution up to 12.5% if you contribute.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, plus discounted life assurance and critical illness cover.
• Support for charitable giving and community partnerships.
• Share in Santander’s success by saving or investing in our share plans.
• 24/7 online employee discount platform for retailers, entertainment, dining, travel and more.
• Staff versions of Santander products with no fees and access to other discounts on Santander products and services.

Learn more about our benefits and family friendly policies

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit this will not influence our decision. However, if you do not have a right to work, or a visa application is unsuccessful, Santander will not proceed with your application.

What to do next

If this sounds like a role you’re interested in, please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. You can contact us at [e-mail].

Additional information

We welcome applications on the understanding that relocation packages may not be available. Santander will pay mandatory government fees related to visa sponsorship. You may be liable for personal immigration and relocation costs.