Customer Experience Advisor & S1 & Retail Banking

Banco Santander; England; On-site; GBP 20,000 - 24,000; Full time

Job summary

A major retail bank in England seeks a Customer Experience Advisor to provide exceptional service and assist customers with transactions and queries. The ideal candidate will show a proven ability in delivering outstanding customer service either face-to-face or via phone and possess strong communication skills. This role includes responsibilities such as building relationships and improving the customer experience. Competitive compensation and extensive employee benefits are offered, including a salary of £24,000 plus annual cash allowance.

Benefits

25 days holiday plus bank holidays

Voluntary healthcare benefits

Employer pension contributions

Discounted life assurance

Share in company success

Fitness and wellbeing support

Time for community volunteering

Qualifications

• Proven ability to deliver outstanding customer service face-to-face or via telephony.
• Effective communication skills and ability to truly understand customer needs.
• Desire to go above and beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Identify new ways to improve the customer experience.

Skills

Customer service

Effective communication

Teamworking

Adaptability

Problem-solving

Job description

Customer Experience Advisor S1 Retail Banking – Sudbury/Braintree Twinned site

Location: Suffolk, England, UK. 35 hours per week on a rota basis Monday to Saturday 8am‑6pm.

Customer Experience Advisor at Santander will be more than just the friendly face and voice of the bank. You will be a listener and problem‑solver, assisting customers with cash transactions, banking hall technology, telephone support and fraud protection, delivering an outstanding customer experience.

Key Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop product and service knowledge to help customers.
• Identify new ways to improve the customer experience.

What you'll bring

• Proven ability to deliver outstanding customer service face‑to‑face or via telephony.
• Effective communication skills and ability to truly understand customer needs.
• Desire to go above and beyond for customers.
• Teamworking skills with a flexible, can‑do approach.
• Openness to a broad range of activities, even beyond standard expectations.
• Ability to grow, adapt and change to accommodate business needs and priorities.

Compensation and Benefits

• Starting salary of £24,000 plus a £500 annual cash allowance.
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years with optional purchase of up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
• Employer pays 8% of salary into pension; employee can contribute up to 12.5% and receive employer contribution in cash.
• Company‑funded death‑in‑service benefit and income protection insurance; option for discounted life assurance and critical illness cover.
• Share in Santander’s success via share plans.
• Staff versions of credit cards and current accounts with no fees; access to other Santander products and discounts.
• Competitive rewards reflecting the real impact you make.
• Wellbeing support across physical, mental, social and financial pillars, with access to apps, gym discounts, fitness classes, flexible healthcare and mental health support.
• Support for every life stage, from menopause and pregnancy to parenthood, including enhanced family leave and childcare options.
• Time to give back through volunteering opportunities.
• Global growth opportunities across Santander’s international network.

Local Compliance

At Santander we are proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.

Right to Work in the UK

• Every individual must have the right to work in the UK to commence employment with Santander, either by nationality, visa or work permit.
• If you do not have a right to work or if your work visa application is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer.

What to do next

If this role interests you, please apply. If you need assistance in the recruitment process—such as an alternative application format or additional support—contact us via email.

Key Skills: Change Management, FMCG Sales, Business Objects, Claims Investigation, ERP, ACCA

Employment Type: Full‑Time

Experience: Years unspecified

Vacancy: 1