Customer Delivery Driver - Gainsborough Superstore

Tesco; Gainsborough CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Gainsborough is seeking a Customer Delivery Driver. This role involves delivering customer orders while ensuring excellent service and a clean vehicle. Candidates should have a valid driving license and demonstrate strong customer service skills. The position offers guaranteed hours and various employee benefits, including flexible working options.

Benefits

20 days holiday plus personal day, rising to 22 days after 12 months

10% off with the Colleague Clubcard

Access to free wellbeing services

Life cover of five times pay

Employer contributions to pension up to 7.5%

Qualifications

• Warm and welcoming interactions with customers and colleagues.
• Energetic and driven to deliver beyond expectations.
• Building relationships with colleagues to create team spirit.

Responsibilities

• Delivering orders within customer time slots.
• Ensuring the van and trays are clean, tidy, and organized.
• Communicating any changes in customer orders.

Skills

Customer service

Teamwork

Communication

Flexibility

Education

Valid UK/EU/EEA Driving licence

Job description

Overview

Tesco UK • Gainsborough • Permanent • Apply by 11-Oct-2025

Availability Window

Availability window: Days and times vary by week. Sun 19:00:00–23:00:00; Tue 18:00:00–22:00:00; Thu 08:00:00–18:00:00; Fri 08:00:00–18:00:00; Sat 18:00:00–22:00:00. The schedule may be adjusted with three weeks’ notice of exact shifts. We support flexibility and will consider similar availability if it closely matches advertised times.

Pay: Our Customer Delivery Driver rate of pay starts from £13.35 per hour; this increases to £14.56 for stores inside the M25. Additional payments may apply depending on location.

New colleagues are offered a minimum of 16 guaranteed hours per week. If you would like to work fewer hours, there are opportunities for a minimum of 12 hours per week.

The availability window described above is what we would like you to be available to work. We will schedule contracted hours within these times and provide three weeks notice of exact shifts. If your available times are close to, but not exactly matching, the advertised times, we would still love to hear from you.

Customers are at the heart of everything we do.

As the face of Tesco on the road, our Customer Delivery Drivers get the opportunity to meet and talk to customers in their homes every day. This role is about more than driving: it is about helping others and delivering great service with a smile. It is hands-on, physical, and full of variety. No two shifts are the same, and while you deliver to customers you will have a support team of Managers and colleagues back at base.

Whether you seek flexibility, job stability, or a new career direction, everyone is welcome at Tesco.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off, 15% at pay day weekends with the Colleague Clubcard; up to £2,000 a year savings; additional card to share with family
• Access to free wellbeing services with resources to support mind, body, and life
• Life cover of five times pay and an award-winning pension with employer contributions up to 7.5%
• Benefits to suit you, including discounts, shares, and cycle-to-work schemes
• Uniform provided and policies to support you for life’s moments, big and small
• Access to colleague networks representing a range of backgrounds
• Additional information about benefits available for colleagues

You will be responsible for

Delivering your part of the customer shopping trip by:

• Ensuring the van and trays are clean, tidy, and organised
• Leaving the back yard clean and picking up litter
• Washing trays as part of the tray wash process
• Loading the van and checking roadworthiness
• Talking to customers about changes to their order, including substitutions and short-code items, offering refunds for anything they are unhappy with
• Taking care of products and deliveries as if they were your own
• Explaining to the customer that substitutions will not cost more
• Delivering within the customer’s time slot
• Calling the customer before arriving if early
• Calling the store/centre if running 30 minutes or more late

You will need

• Build relationships with colleagues to create team spirit and support store excellence
• Warm and welcoming interactions with customers and colleagues
• Respond quickly to changing customer needs and embrace change within the store
• Energetic and driven to deliver beyond expectations while balancing home and work
• Share ideas with Manager and colleagues on store improvements
• A valid UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means acting as a responsible and sustainable business for all stakeholders and the communities we are part of.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are, we want you to feel represented and able to be yourself at work. We are a place where Everyone's Welcome.

We recognise that life looks different for everyone; Tesco supports flexible working and welcomes conversations about how we can accommodate different needs during the application process.

We are proud to be accredited Disability Confident Leader and are committed to a fully inclusive and accessible recruitment process. For information on accessibility support, please refer to the relevant details.

Please note: Tesco will recruit individuals who meet age requirements for the role. Some roles may close early due to high volumes of applicants. Feedback is provided to candidates who attend interviews. For more information about us please visit www.tescoplc.com