Customer Complaints Advisor

Return on Investment Ltd; Greater London; Hybrid; GBP 29,000; Full time

Job summary

A company in the automotive sector is looking for a Customer Complaints Advisor in Milton Keynes. The role focuses on delivering exceptional customer service through various channels including phone and email. The ideal candidate will have strong communication skills and a positive attitude. The position offers competitive salary options, a hybrid working model, and several benefits including wellness allowances and bonuses.

Benefits

5% bonus after initial training

GBP500 wellness allowance

Free parking

Company pension plan

Generous annual leave

Qualifications

• Ability to see things from the customer's perspective and deliver tailored communication.
• Positive attitude even under pressure.
• Fast, accurate work with problem-solving and negotiation skills.

Responsibilities

• Provide excellent customer service via phone, webchat, and email.
• Handle customer problems and questions to deliver a 5-star experience.
• Maintain strong organizational skills while managing multiple inquiries.

Skills

Customer service orientation

Strong communication skills

Problem-solving

Team player

Job description

Overview

Job Title: Customer Complaints Advisor

Location: Milton Keynes

Salary: GBP24,000 - GBP26,000 (Up to GBP29,000 OTE)

Hours: 8:30am - 7:00pm Monday to Friday and 9:00am - 1:00pm on Saturdays (shift based)

We are ROI, a company working with automotive industry partners to boost sales, enhance customer service moments, and connect buyers with makers through marketing and technology. We are looking for new team members to join our crew.

Responsibilities

• Provide excellent customer service via phone, webchat, and email by addressing inquiries and resolving issues.
• Handle customer problems and questions with the goal of delivering a 5-star ROI experience.
• Work in a fast-paced environment with calls, emails, and messages while meeting deadlines.
• Maintain sharp attention to detail and strong organizational skills.
• Demonstrate resilience and a can-do attitude when handling tricky calls, with support and training provided.

What we’re looking for

• Ability to see things from the customer's perspective and deliver tailored communication.
• Strong communication skills adaptable to diverse customer interactions.
• Positive attitude, even under pressure.
• Fast, accurate work with problem-solving and negotiation skills.
• Team player who shares knowledge and supports colleagues.

Benefits

• 5% bonus after completing initial Customer Service training (typically after 3 months), plus a further 5% achievement bonus after 9 months.
• Salary review after probation period.
• GBP500 per year wellness allowance (e.g., gym membership, wellness apps, family healthcare).
• Hybrid working model after training.
• Open hours by design to avoid late shifts or weekend work; if a Saturday is scheduled, a half-day off in the following week is provided.
• Team social events and community building activities.
• Free parking and access to education bursaries.
• A birthday day off with a voucher to pamper yourself.
• Company pension plan and healthcare plan.
• Generous annual leave; special deals on car purchases through company schemes.
• flexibly scheduled, in-person work location.

Company and Role Details

We support one of our long-time automotive partners, Kia. The role is fast-paced with a focus on delivering high-quality service across calls, emails, and messages while meeting tight deadlines. Training and ongoing support are provided.

Schedule

Job Types: Full-time, Permanent

Work Location: In person