Customer Care Coordinator

TSR Recruitment Limited; Aycliffe Village; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Care Coordinator for a permanent role with a new build housing developer in Leicester. The ideal candidate will have housing experience and exceptional customer service skills, managing customer queries and maintenance issues while ensuring an excellent after-sales response. Applications are welcomed online with CV submission.

Qualifications

• Experience in customer care in a housing context.
• Ability to handle customer complaints empathetically and professionally.
• Strong communication skills.

Responsibilities

• Liaise with customers and subcontractors for maintenance queries.
• Maintain records of repairs and solutions.
• Assist in preparing reports for management.

Skills

Customer Service skills

Housing experience

Job description

Overview

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Leicester.

This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills.

Responsibilities

• Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
• Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales.
• Maintain regular communications/updates with the customers.
• Always follow the principles set out in the Customer Journey program.
• Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged.
• All defect repairs to be logged accurately.
• Maintain accurate and concise records of all repairs, solutions and notes/comments.
• Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required.
• Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors.
• General administration duties for the Head of Customer Care.
• Ensure the Customer Journey protocols are achieved, in the time frame allocated.
• Comply with our GDPR policy.
• Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
• Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence