Customer Care Assistant

McDonald’s; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food restaurant in Newport is seeking motivated individuals to join their team. You'll work in a fast-moving environment, delivering excellent customer service. The role offers flexible shifts, employee discounts, and opportunities for career progression. Ideal candidates will be over 18, have a positive attitude, and work well in a team.

Benefits

Competitive rates of pay

Flexible shifts

Employee discounts

Opportunities for promotions

Qualifications

• Must be over 18 to work between midnight and 6am.
• Ability to provide good customer experience.
• Willingness to be part of a team.

Responsibilities

• Work in a fast-paced environment.
• Connect with customers and make them feel valued.
• Participate in team activities.

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. She can answer questions, guide you through the application process, or help you find what you need. While Olivia can't make hiring decisions (those are always made by real human recruiters), Olivia is here to ensure your recruitment journey stays smooth and accessible anytime you need.

Olivia is designed to help streamline parts of the recruitment experience. She can answer common questions, guide candidates through application steps, arrange interviews and provide timely updates, all to help make the application process smoother and easier to navigate.

Eligibility

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview approach

The interview is an absolutely vital part of our hiring process. Without it, we wouldn't get a proper picture of what kind of person you are, and whether you'd be a great fit at McDonald's. The interview will normally involve questions around values and attitudes and will allow you to show us why you're the right person for the job. For instance, we might ask for an example of times you've worked as part of a team and how you made a difference to that team. We look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.

Prospects and development

Our employees tend to stick around because McDonald’s is a fun, sociable and flexible place to work, with opportunities to progress into roles with more responsibility. For example, 9 out of 10 of our restaurant managers, and 1 in 5 of our franchisees, started as crew members behind the counter or in the kitchens. We are recognised as a leading employer, offering award-winning learning, nationally-recognised qualifications, comprehensive benefits and flexible working arrangements, as well as a proven career path.

What to expect on the job

You’ll be working in a fast-moving, high-energy environment and we’re looking for a genuine smile and an ability to connect with customers and make them feel valued. You’ll be a good customer experience leader with a willingness to get stuck in and be part of a good team. It’s like a family where colleagues have each other’s backs.

Compensation and benefits

• Competitive rates of pay
• Flexible shifts
• Guaranteed hour contracts available
• Free meal allowance on shift
• Employee discounts
• Social events
• Opportunities for promotions and development
• Lifelong friendships
• Service awards
• Up to 28 days paid holiday
• Performance related pay rises
• High street shopping discounts
• Free employee assistance helpline
• Apprenticeship opportunities up to degree level
• Pension contributions
• Free Parking

Additional notes

• In order to comply with UK working time regulations, you must be over the age of 18 to work between the hours of midnight and 6am. During these hours, a premium rate of £1.50 per hour is paid on top of the rates advertised.
• If you work overnights (midnight to 5am), you’ll earn extra pay.
• Every team member, including hourly-paid workers, earns above the national minimum wage. We offer holiday pay, sick pay, and employee discounts at over 1,600 retailers.

Interview scheduling and sustainability

If you can't make any interview slots, you can reconnect with Olivia and she will help you rearrange to find a suitable date. McDonald’s is committed to sustainability and continuous improvement in our business practices.

Frequently asked questions

Typical pay frequency varies by whether you work in a franchised or company-owned restaurant. It can be every 2 or 4 weeks for hourly paid employees, and monthly for salaried employees. Our restaurant hours vary by location, with many locations open 24 hours. Uniforms are provided. McDonald’s promotes its employees, and there are opportunities to progress within the company.