Customer Assistant - Warehouse Operative - Epsom

Marks and Spencer plc (UK); Epsom and Ewell; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail company in Epsom and Ewell is seeking a Customer Assistant for operations. In this physically demanding role, you'll support retail operations by serving customers efficiently and maintaining store presentation. You must be adaptable and a strong team player while utilizing digital tools to manage stock and deliveries. If you're committed to delivering excellent service and enjoy a fast-paced environment, this is the role for you. Join us and make an immediate impact.

Qualifications

• Must be 18 years of age or older.
• Commitment to excellent customer service.
• Ability to adapt to changing situations.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store stocked and clean.
• Monitor daily sales targets and promotions.
• Engage with customers to understand their needs.
• Build expert product knowledge.

Skills

Flexibility

Digital confidence

Team player

Strong communication skills

Good level of digital capability

Job description

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

About the Role

Join our team at M&S as a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores, working in a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Responsibilities

• Flexibility is vital – you’ll work across the wider store where needed, keeping up with the pace and demands of retail.
• Being digitally confident is essential – you’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential – you’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital – from early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to the store.
• Build expert product knowledge to sell and recommend our products and services.
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and act upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.