Customer Assistant

Lidl GB; West Bromwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in West Bromwich is seeking a part-time Customer Assistant to provide excellent service and maintain store operations. The role offers a competitive hourly rate ranging from £13.00 to £13.95, with benefits like holiday pay and a pension scheme. Candidates should have experience in a fast-paced environment and possess strong customer service skills to contribute positively to the store's success.

Benefits

30-35 days holiday (pro rata)

10% in-store discount

Pension scheme

Enhanced family leave

Long-service award

Qualifications

• Experience in a fast-paced environment.
• Excellent customer service skills essential.
• Flexibility to work early or late shifts.

Responsibilities

• Help customers with questions, queries and requests.
• Work deliveries as they arrive in the store.
• Provide excellent customer service with a positive attitude.
• Keep the bakery stocked by baking fresh goods.
• Merchandise and maintain the middle aisles of non-food products.

Skills

Excellent customer service skills

Experience in a fast-paced environment

Flexibility to work early or late shifts

Job description

Summary

£13.00 - £13.95 per hour | Part time contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

All Lidl employees bring something unique to the table, yet we share common values: collaboration, determination, and teamwork. As a Lidl Customer Assistant, you will keep the store moving – from restocking shelves to operating tills, maintaining cleanliness, and ensuring every customer receives the service they deserve.

We offer a competitive hourly rate with extra pay for bank holidays (£2.00 per hour) and nights (£3.50 per hour), plus a benefits package supporting your well‑being and life outside Lidl.

With the right training you can progress – becoming a Freshness, Non‑Food or Bakery Specialist, or advancing into other retail roles.

What you’ll do

• Help customers with questions, queries and requests, becoming a Lidl expert
• Work deliveries as they arrive in the store
• Provide excellent customer service with a positive attitude
• Keep the bakery stocked by baking fresh goods
• Merchandise and maintain the middle aisles of non‑food products

What you’ll need

• Experience in a fast‑paced environment
• Excellent customer service skills
• Flexibility to work early or late shifts
• A positive approach to changing priorities
• Drive and passion to contribute to store success
• A friendly smile that inspires team and customers

What you’ll receive

• 30-35 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Enhanced family leave
• Long‑service award
• More perks you deserve

We value diversity, equity and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Please note employment is conditional upon satisfactory references, and if required a satisfactory Disclosure and Barring Service check.