Customer Analytics Lead: Luxury Insights & Growth

Burberry; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury fashion brand in Greater London is seeking a Customer Analytics Manager to develop a comprehensive view of their customers. This role will influence merchandising, marketing, and retail strategies. Key responsibilities include leading analytics initiatives, providing strategic insights, and enhancing data governance. The ideal candidate has experience in retail analytics, strong communication skills, and expertise with CRM and BI tools. This position offers a collaborative environment focused on luxury client experiences.

Qualifications

• Experience in a retail environment focused on customer data.
• Proven strength in analytics with complex datasets.
• Strong strategic thinking and storytelling from data.

Responsibilities

• Develop a comprehensive global customer view.
• Provide strategic recommendations for business decisions.
• Lead reporting on client metrics for executive leadership.

Skills

Analytical skills

Customer segmentation

CRM platforms

Communication skills

Proactive mindset

Tools

Tableau

Salesforce

Power BI

Job description

A leading luxury fashion brand in Greater London is seeking a Customer Analytics Manager to develop a comprehensive view of their customers. This role will influence merchandising, marketing, and retail strategies. Key responsibilities include leading analytics initiatives, providing strategic insights, and enhancing data governance. The ideal candidate has experience in retail analytics, strong communication skills, and expertise with CRM and BI tools. This position offers a collaborative environment focused on luxury client experiences.