Cruise Butler Manager — Elite Guest Services Lead

V.Group; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading cruise line seeks a Butler Manager to oversee high-quality butler services on board. You are responsible for ensuring that all guest interactions are prompt and efficient, while maintaining strict health standards. With a background in 5-star hospitality and management experience, the ideal candidate will ensure total guest satisfaction. Knowledge of Public Health policies and excellent English skills are mandatory. Join a dynamic team dedicated to delivering exceptional service at sea.

Qualifications

• Valid STCW95 certification required.
• 5+ years management experience in 5-star hospitality.
• Excellent command of English needed.

Responsibilities

• Oversee and manage butler services to guests on board.
• Maintain high standards of service and address guest needs.
• Ensure compliance with Public Health regulations.

Skills

Butler Service Certification or equivalent experience

Knowledge of Public Health policies

Excellent fluent English

Management/supervisory experience

Education

Valid STCW95 certification

Tools

Microsoft Office applications

Fidelio

Job description

A leading cruise line seeks a Butler Manager to oversee high-quality butler services on board. You are responsible for ensuring that all guest interactions are prompt and efficient, while maintaining strict health standards. With a background in 5-star hospitality and management experience, the ideal candidate will ensure total guest satisfaction. Knowledge of Public Health policies and excellent English skills are mandatory. Join a dynamic team dedicated to delivering exceptional service at sea.