Complex Field Consultant

Lloyd's; Remote; GBP 65,000 - 80,000; Full time

Job summary

A leading insurance business is seeking a Complex Claims Field Consultant. You will provide clients with essential support, managing insurance claims during challenging times. The role involves validating claims, visiting customer homes for face-to-face consultations, and collaborating with multiple teams. Candidates should have substantial insurance experience, excellent communication skills, and a valid driving licence. The position supports flexible work arrangements and involves travel to various sites as needed. Join us in making a difference for our clients.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

30 days holiday plus bank holidays

Well-being initiatives

Flexible working options

Qualifications

• Full and current driving licence is essential.
• Insurance claims qualification (CII/CILA) or willingness to undertake this.
• 2+ years of general insurance claims experience required.

Responsibilities

• Provide face-to-face support and claims management.
• Validate and determine the value of claims and arrange repairs.
• Collaborate with claims teams to manage customer expectations.

Skills

Full and current driving licence

General insurance claims experience (2+ years)

Excellent oral and written communication skills

Ability to support vulnerable customers

Personal organization (planning, time management)

Education

Insurance claims qualification (CII/CILA)

Building/Structural qualifications

Job description

End Date: Sunday 18 January 2026

Salary Range: £0 - £0

We support flexible working - click here for more information on flexible working options

Flexible Working Options: Flexibility in when hours are worked

Job Description Summary

Join Us at Lloyds! We're a leading insurance business experiencing continued growth and are at a critical stage in our strategy. We're investing significantly to become a customer-focused digital leader and are seeking specialists to provide excellence for our customers when they need it most.

Job Title

Complex Claims Field Consultant (Internal Loss Adjuster - Major Loss)

Salary

£65,385 - £79,915 (depending on experience)

Location

Northwest/Northeast London

Hours

Full Time, 35 hours per week.

Working Pattern

Remote.
Please note: We have sites in Halifax, Leeds and South Wales – travel to these sites to attend events and training will be necessary.

About this Opportunity

At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track. You'll support customers through various media and visit their homes to provide face‑to‑face support and claims management when needed most. You'll work collaboratively across the claim's teams and with our suppliers to validate and determine the value of claims, arrange repairs, and manage customer expectations. Previous experience with home working is desirable.

Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you'll find them all here.

What you’ll need

• Full and current driving licence
• Insurance claims qualification (CII/CILA) or willingness to undertake this
• Building/Structural qualifications (desirable for roles in our Complex team, but not essential)
• General insurance claims experience (2+ years) with detailed knowledge and understanding of insurance policies and claim handling philosophies
• Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs
• Awareness of Health and Safety requirements for site work
• Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face‑to‑face, telephone, digital/virtual channels)
• Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action‑planning and tailored claims settlement solutions
• High degree of personal organization (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge/peak activity (high claims volumes)

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under‑represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days holiday, with bank holidays on top
• A range of well‑being initiatives and generous parental leave policies

Additional Information

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.