Complaints Handler

Portfolio Group; Leicester; On-site; GBP 23,000 - 24,000; Full time

Job summary

A financial services company in Hinckley is seeking a motivated Complaints Handler to manage overdue accounts and enhance cash collections. This role requires at least two years of customer service experience, exceptional communication, and negotiation skills. As a complaints handler, you will directly engage with clients, handle payment issues, and ensure detailed record maintenance. Join a driven team in ensuring financial health and achieving collection targets.

Qualifications

• At least two years of experience in customer service or account collection.
• Dynamic individual with a knack for communication.
• Exceptional negotiation skills.

Responsibilities

• Engage with clients about their overdue accounts.
• Address payment and service queries, mainly over the phone.
• Deliver 'Super Service' in every interaction.

Skills

Communication

Problem-solving

Negotiation

Customer service

Job description

Job Start Date : ASAP

Complaints Handler

5 days a week in office

23k – 24k

Based in Hinckley

Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client’s head office in Hinckley.

Why This Role?

You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.

What We’re Looking For :

• A bright, confident, and positive individual who thrives in a fast-paced environment
• At least two years of experience in customer service or account collection
• Exceptional negotiation skills and a pragmatic approach to problem-solving

Your Daily Responsibilities :

• Engage with clients about their overdue accounts
• Address payment and service queries, mainly over the phone
• Deliver “Super Service” in every interaction, maintaining detailed records
• Process debit / credit card payments efficiently
• Collaborate with the team to streamline client accounts and internal processes
• Handle account adjustments and provide comprehensive case histories when necessary

What You’ll Achieve :

• Meet and exceed cash collection and outbound call targets
• Ensure timely and accurate completion of credit control tasks
• Maintain high levels of attendance and punctuality