Community Support Worker

Seetec; Taunton; On-site; GBP 24,000 - 29,000; Full time

Job summary

A community support organization is seeking a compassionate Community Support Worker to guide participants through their rehabilitation journey. The role involves one-on-one sessions and group support, aimed at empowering individuals from various backgrounds. The ideal candidate will have strong communication skills and a passion for social inclusion. This permanent position offers a salary of £24,650 to £29,000, along with generous benefits, including annual leave and healthcare plans. Positions are based across locations in Yeovil, Bridgwater, and Taunton.

Benefits

25 days annual leave + Bank Holidays

Pension scheme

Healthcare Cash Plan

Annual salary review

Free access to Benefit Hub

Qualifications

• Desirable IAG Level 3 qualification.
• Experience managing a caseload is preferred.
• Ability to manage electronic data effectively.
• Excellent communication skills are essential.
• Ability to motivate individuals.

Responsibilities

• Meet and contribute towards performance targets.
• Collaborate with peer mentors for effective caseload management.
• Contribute to a supportive learning environment.
• Ensure effective case management and safeguarding.
• Meet all contractual targets.

Skills

IAG Level 3

Case management experience

Data management skills

Excellent communication skills

Motivational skills

Job description

We’re looking for a compassionate and motivated individual to join our team as a Community Support Worker. In this role, you’ll support a caseload of participants in a community setting starting from their initial assessment and continuing throughout their sentence. You’ll provide guidance, encouragement, and tailored support to help them overcome challenges, reintegrate into society, and successfully complete their journey.

Support is delivered through one‑on‑one sessions and group interventions, all designed to empower participants and help them build brighter futures. We’re creating safe, welcoming spaces where people with experience of rehabilitation can engage in meaningful activities that promote social inclusion, improve wellbeing, and develop the skills needed to thrive in everyday life.

We welcome applicants from a wide range of backgrounds, including health and social care, mental health support, youth work, housing services, substance misuse recovery, community volunteering, and newly graduated students from criminal justice or related fields who are seeking meaningful opportunities to make a difference.

Our ideal candidate is confident, empathetic, and comfortable mentoring people from all walks of life. Most importantly, we’re looking for someone who is passionate about supporting others and committed to helping individuals overcome challenges and transform their lives.

This is a rewarding opportunity to make a real impact.

Salary & Benefits

• Salary: £24,650 - £29,000 per annum (dependent on experience)
• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
• 2 Volunteer Days
• Pension – 5% Employee / 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary pay review
• Refer a friend scheme
• Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Location & Hours

• Location: split across Yeovil, Bridgwater and Taunton (to be discussed upon interview)
• Hours: 37 hours per week
• Contract: Permanent
• Contract end date: 26 December 2025

Key Responsibilities

• Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
• Closely collaborate with volunteer peer mentors and/or mentors to help you manage your caseload more effectively and connect participants with resources for housing, substance use, physical and mental health, etc.
• Individually and as a team member, contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
• Ensure effective case management and coordination of risk with a particular focus on safeguarding of adults and children. This includes the timely notification of concerns regarding change in individual risk to the Probation Service and adhering to systems, policies and procedures to support the management of risk.
• Ensure all contractual targets are met.

Skills and Experience

• IAG Level 3 – desirable
• Experience managing a caseload of participants – desirable
• Knowledge of inputting and retrieving electronic data and maintain computer‑based information systems in an accurate and timely manner. Experience in a target‑driven environment.
• Excellent verbal, non‑verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings.
• Ability to motivate and sustain engagement of individuals.

About the Organisation

Communities and Education Division is part of an employee‑owned organisation that prides itself on its sense of community, both in the incredible work we do throughout the UK and Ireland.

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

DBS Check

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of "Ex-Offenders" can be found on our website under "About us".

Equal Opportunity Employer

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.