Communications and Engagement Officer

West Midlands Metro; Birmingham; On-site; GBP 30,000; Full time

Job summary

A transportation services company in Birmingham seeks a Communications & Engagement Officer. The role involves developing internal communication strategies and engaging with both colleagues and customers. Ideal candidates will have excellent communication skills, a degree or equivalent experience, and the ability to foster positive working relationships. This position offers a full-time permanent contract with a competitive salary and excellent benefits, contributing to making the West Midlands a vibrant transport network.

Benefits

MML Pension

25 days holiday + Bank Holidays

Free tram & NX Bus travel for you and your partner

Qualifications

• Excellent communication skills are essential for engaging colleagues and customers.
• Strong ability to build positive relationships and collaborate effectively.
• Capable of managing multiple priorities independently.

Responsibilities

• Develop and deliver internal communications for colleagues.
• Create engaging content for communication platforms and newsletters.
• Coordinate events for colleague engagement and recognition.

Skills

Excellent written and verbal communication skills

Strong interpersonal skills

Ability to work independently

Attention to detail

Collaborative mindset

Education

Degree-level education or equivalent experience

Job description

Communications & Engagement Officer

Location: Wednesbury Depot, Potters Lane, WS10 0AR

Salary: £30,000 per annum + Excellent Benefits

Contract: Permanent, Full time

Benefits: MML Pension, 25 days holiday + Bank Holidays, Free tram & NX Bus travel for you and your partner

Connecting Colleagues and Customers Across the Metro Network

West Midlands Metro is your gateway to an exciting career in the heart of England's thriving West Midlands region.

We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!

With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.

Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.

We’re now looking for a Communications & Engagement Officer to play a key role in strengthening how we engage with both colleagues and customers ensuring people feel informed, listened to and proud to be part of Metro.

This is an exciting opportunity for a confident communicator who enjoys working at the heart of a busy operation, shaping engagement activity and delivering communications that genuinely make a difference.

The Role – Communications & Engagement Officer

As Communications & Engagement Officer, you’ll own and deliver internal communications for colleagues, while also supporting external and customer engagement activity across the network.

You’ll be responsible for developing engaging content, coordinating events and forums, managing the colleague engagement platform, and supporting communications around service changes, events and operational activity.

Working closely with teams across the business, HR and external stakeholders, you’ll help create a positive, inclusive culture and ensure clear, timely and effective communication at all levels.

As Our Communications & Engagement Officer, You Will

• Develop and deliver annual colleague engagement plans and initiatives.
• Create and manage internal communications, including quarterly newsletters and engagement platforms.
• Coordinate colleague engagement activities, forums, and recognition programs.
• Collaborate with HR to drive participation in satisfaction surveys.
• Plan and execute customer communication strategies for service changes, events, and engineering works.
• Produce customer-facing content across the Metro network and represent the organization with external partners and stakeholders.
• Support internal and external engagement events to ensure successful delivery.
• Provide regular performance and engagement reports with actionable recommendations.
• Gather feedback from colleagues and customers to support continuous improvement.

Essential

What We’re Looking For

• Degree-level education or equivalent experience
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to build positive working relationships
• Ability to work independently, use initiative and manage competing priorities
• Confident in tailoring communications to different audiences
• Solution-focused mindset with a proactive, can-do attitude
• High attention to detail and strong organisational skills
• Ability to work collaboratively and demonstrate MML values and behaviours

Desirable

• Understanding of public transport systems
• Full, clean UK driving licence

Why Join MML?

At Midland Metro Ltd, you’ll be part of a team committed to delivering safe, dependable transport for the region. You’ll be valued for your expertise, supported in your development, and encouraged to bring forward ideas that make a real impact.

Apply now and play a vital role in keeping the West Midlands moving.