Commercial Manager - Balance Growth

JaJa Finance Ltd; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join JaJa Finance Ltd as a Commercial Manager where your expertise will help redefine consumer finance. You'll lead campaigns focusing on Balance Transfers and Instalment Plans, working collaboratively to ensure optimal outcomes. This role offers flexible working, a competitive salary, and an opportunity to influence a growing company that values innovation and customer satisfaction.

Benefits

Flexible remote/hybrid working

Bonus potential

Private medical cover

25 days annual leave plus bank holidays and your birthday off

Pension contributions

Employee assistance program

Qualifications

• Experience managing core lifecycle campaigns.
• Strong project management skills in a fast-paced environment.
• Drive to exceed targets.

Responsibilities

• Define and execute the balance growth roadmap for key programs.
• Own KPIs and provide insights to improve outcomes.
• Lead initiatives with cross-functional teams.

Skills

Project Management

Analytical Skills

Customer-first Marketing Mindset

Storytelling

Job description

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About Jaja

Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fueled by data, and built for the future.

Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple

Jaja is an innovative UK-based consumer finance business, launched with a digital credit card in 2018, with a pipeline of solutions in development.

We aim to redefine the consumer finance experience, eliminating complexity, wasted time, and frustration—"Make Simple" is our motto.

Our goal is to delight customers by making their experience simpler, more enjoyable, and more intelligent—treating them fairly and giving them more control over their money.

Why join us?

This is an opportunity to make a significant impact in a growing company committed to transforming the consumer finance industry.

We foster a collaborative environment with a diverse team of industry veterans and tech-savvy innovators. Come as you are, be yourself!

About The Role

As the Commercial Manager, you will lead initiatives to grow our balances, focusing on Balance Transfers, Money Transfers, and Instalment Plans. This role is crucial for driving growth, optimizing profitability, and enhancing customer value across these journeys.

You will manage end-to-end campaigns, collaborating with teams in Analytics, Tech, CRM, System Delivery, and Operations to deliver competitive, compliant, and customer-centric solutions in a fast-paced setting.

This strategic, data-driven role involves analyzing customer behavior and cohort performance to inform campaign design, improve lifecycle strategies, and enhance customer experience. You will ensure seamless, personalized, and performance-driven touchpoints across these programs.

Key responsibilities:

1. Strategy: Define and execute the balance growth roadmap for key programs.
2. Performance optimization: Own KPIs and metrics, providing insights and recommendations to improve outcomes.
3. Cross-functional collaboration: Lead initiatives with Marketing, Partnerships, Product, Data, Tech, Operations, and Legal teams.
4. Data and experimentation: Use insights to shape campaign performance and foster a test-and-learn culture.

About You

We're seeking someone with:

• Experience managing core lifecycle campaigns
• Strong project management skills in a fast-paced environment
• A drive to exceed targets
• Analytical skills with data-driven decision-making experience
• A customer-first marketing mindset aligned with commercial goals
• Legal and commercial awareness of key programs
• Excellent storytelling, writing, and presentation skills
• The right to work in the UK

Desired Skills & Experience:

• 3-5 years of experience in Commercial, Product, or Marketing roles

What's in it for you?

• Opportunity to impact a growing business and reshape the consumer finance industry
• Competitive salary
• Flexible remote/hybrid working
• Potential for part-time work
• Pension contributions
• Bonus potential
• Private medical cover
• 25 days annual leave plus bank holidays and your birthday off (additional days accrue up to 30 days)
• 4x life insurance
• Employee assistance program