Clocktower Host

Rudding Park; Canada; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury hotel in the UK is seeking passionate individuals for the Restaurant Host role. You will be responsible for ensuring a warm and efficient welcome for all guests, supporting the Restaurant Managers with bookings, and maintaining high standards of service. Ideal candidates will have strong communication skills, a dedication to teamwork, and experience in guest-facing roles. This position offers opportunities for personal growth and development within a supportive team environment.

Benefits

Enhanced pay

Service Charge (Tronc)

Company sick pay

Annual leave

Complimentary overnight stay

Training and development programs

Wellbeing App

Qualifications

• Experience in guest-facing roles.
• Strong interpersonal and communication skills.
• Ability to work in a team environment.

Responsibilities

• Provide a warm welcome to all guests.
• Support Restaurant Managers with bookings and correspondence.
• Ensure quality service according to company standards.

Skills

Guest service

Communication

Collaboration

Job description

Overview

32 Hours per week.

We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best – could this be you?!

As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way!

Read on, it just keeps getting better...

In return for your hard work

We offer:

• Enhanced pay
• Service Charge (Tronc) earn up to an additional £3,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, and preferential room rates for employees and family (subject to availability)
• Annual party, family fun days, award dinners – we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) after completing a three month probation
• Free food and drink; The Green Room is our team’s dedicated space to chill out, with hot and cold food options and areas to relax, catch up with colleagues or watch TV
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes
• Wage Stream allows you to access pay earlier if needed
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with support such as podcasts, fitness videos, recipes
• AND MUCH MORE

Core Values

Our core values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and foster commitment in the workplace.

Empathy Caring and understanding another person’s perspective or circumstance

Collaboration Working as a team, listening and supporting each other to reach our collective goal

Drive The desire to achieve high standards at all times and keep going, no matter what challenges we encounter

Trust Honest, reliable and accountable; doing what we say we will do

Passion A love for doing what we do, and doing it with positivity and enthusiasm

Job Summary

Responsible for executing a warm and efficient restaurant welcome. Supporting the restaurant managers with all guest bookings and guest correspondence prior to the booking. Use relevant resources to assist the Restaurant Manager with the organisation of table allocation and billing at the end of shift.

Key Responsibilities

• Provide a passionate and caring arrival for all guests in the Restaurant
• Ensure that the Restaurant/Host team provides a quality service to our guests, maintaining the Rudding Park philosophy on guest care
• Set up and implement policies and procedures necessary for the smooth running of the Restaurant Host team and ensure these are followed at all times
• Ensure effective communication of all relevant information to the department and the hotel as a whole
• Ensure the Host/Restaurant team liaises with Reservations, Reception and Guest Relations teams daily regarding guest information/issues
• Support Restaurant Managers with receiving positive/negative guest feedback
• Resolve guest complaints where possible and report to the Restaurant Managers
• Ensure health and safety procedures are adhered to and followed to maintain a safe working environment; accidents and near misses must be recorded and reported immediately
• Effectively reporting and distributing daily Restaurant figures, shift reports and data
• Ensure delivery of adequate team briefs and preparation meetings to assist with smooth operation
• Ensure all relevant Restaurant paperwork is completed in full and stored appropriately
• Be fully conversant with current and upcoming Restaurant and room offers and communicate these to guests
• Ensure correct cashing up procedures are followed at all times
• Work closely with the Restaurant Manager to plan each service

Working Relationships/Communication

• Interact and communicate effectively with all team members of the Restaurant and hotel team
• Inspire and develop a can-do attitude with multi-disciplined staff
• Ensure positive and/or negative guest feedback is communicated to the manager as quickly as possible

General

• Be responsible for Health and Safety as an individual and for colleagues, customers and the business; report concerns through Health and Safety processes
• Pursue continuous professional development and attend required training courses
• Promote continuous improvement in quality and customer care and make proposals where applicable
• Respect colleagues and the working environment at all times
• Maintain a high standard of dress and self-presentation
• Undertake any other duties commensurate with the position

About Rudding Park

A privately-owned luxury hotel with 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and a meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. The park features the first Roof Top Spa in the UK and offers extensive hydrotherapy and thermal experiences. The Spa includes an indoor swimming pool, Juniper Log Sauna, Rasul for Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.